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Report: #1491366

Complaint Review: Voip.ms - Company hides their address

  • Submitted:
  • Updated:
  • Reported By: Jim — Ogden UT United States
  • Voip.ms Company hides their address United States

Voip.ms Voip.ms bad VOIP and SIP service and dishonet business practices. Negative review. Company hides their address

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Voip.ms is company that scams their clients by promising a reliable VOIP telephone service but faling to deliver on the promise and refusing to refund the fees.

Thie service is so unreliable that is practically unusable. I couldn't place calls to many phone numbers including police department! Imagine a situation of emergency when you pick up a phone and you can't get connected with police department because your phone provider can't connect!

But the worst is their customer service. If you encounter a connection problem after hours there is nobody to fix it. If you call them during the day, they will refuse to help you over the phone and send you to an online portal where you most likely won't get any resolution.

Their English is so terrible that you sometime can't understand what they are saying and seems like the support is somewhere in Latin America. This in itself wouldn't be a problem if they knew what they are doing, but they are truly so incompetent that is beyond believe.

What's worse, if you ask to talk to a supervisor or director of customer service, you will never reach them as the customer support will make every effort to block you from reaching a supervisor. Obviously company managers don't give a fu%k about the clients, and customer support running without a supervision has the same attitude towards the client. My company used them for a while but due to endless problems with their service we switched to other SIP providers. 

The company doesn't even provide an address on their website! This should have been the first warning sign.

This report was posted on Ripoff Report on 02/06/2020 12:24 PM and is a permanent record located here: https://www.ripoffreport.com/report/voipms/company-hides-address-bad-sip-1491366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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