Report: #1503556

Complaint Review: Volvo Cars West Houston - Houston, Texas, New Jersey

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  • Reported By: Minoo — Bellaire Texas United States
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  • Volvo Cars West Houston 15935 Katy Freeway Houston, , Texas, New Jersey United States

Volvo Cars West Houston Volvo Cars USA Charged for repairs even though car was under warranty. Volvo USA reneged on trade assist. Car is unsafe to drive but they want me to take it. Houston, Texas, New Jersey

*Consumer Comment: Not the smartest decisions

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Electrical problem caused safety issues and neither dealership or Volvo USA will give me in writing that the car is safe to drive.  I stopped making lease payments because I am looking for either the lease termination or trade assist. 

This 2019 leased Volvo Sedan S60 VIN# is 7JR102FKXKG002665 leased brand new and now with 6000 (Six Thousand) miles had a recurring electrical problem.  The dealership insisted it had flooded and made me file a claim with the Insurance company and I had to pay a 1,000 dollar deductible.  A few weeks later there was a recurring problem except this time I was driving.  It was scary expereince with the car jolting - speeding and slowing down! First the dealership insisted that it was flooded again and the casue of the problem. 

I did not want to pay another deductible so I reached out to Volvo Customer Care.  They said I could have a trade assist.  At the end of the day Volvo Customer Care reneged.  Both dealership and customer care  then said that the car had been repaired under the original warranty and offered me $1,650.  I asked that I not pay for the months that the car was at the dealership and they give me in writing that the car was safe to drive.  They refuse to commit to its safety and say that it has been repaired to factory specifications.  

This is my 4th leased Volvo and I have never been late on a single payment.  I am being treated unfairly and neither the dealership or Volvo USA have given custoemr satisfaction.  This problem is eligible under Lemon law Protection.  If any attorney wants to take this case on a contingency basis, I have detailed notes. 

This report was posted on Ripoff Report on 01/04/2021 01:48 PM and is a permanent record located here: https://www.ripoffreport.com/report/volvo-cars-west-houston/texas-new-jersey-usa-charged-1503556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Not the smartest decisions

AUTHOR: Robert - (United States)

POSTED: Wednesday, January 06, 2021

You should have NEVER stopped the lease payments, paying on your lease has nothing to do with the driveability of your car. You are still responsible for making payments even if it is in the shop. The only thing that stopping payments would do is add negative items to your credit and possibly getting the car repossessed. Even if you are later able to prove it was a lemon, that won't move the negative marks. No dealer or manufacturer is going to give you the letter you requested. Even if the car is in perfect condition and they know nothing is wrong, a letter such as that opens up too much liability for them.

If your car wasn't flooded, then you should never have agreed to submit the insurance claim. Once you did that you basically voided any claims of a defect, making it difficult if not impossible to now claim it was a Lemon. If you submitted the claim to just avoid having to pay for the cost of the repair, you could be looking at other issues such as Insurance Fraud. Oh and claiming that they "forced" you to do that isn't going to get you very far.

Too bad you didn't try to find an attorney before you did your actions as they would very likely have just told you the same thing.  There is really no money in a Lemon Law case for an attorney, so don't expect much luck in finding one on contingency at this point. Because the only thing the Manufacturer would be required to do is require them to repair, return, or exchange the vehicle.

If you truly believe that it will fall under the Lemon Law then YOU can start the process yourself. Since you appear to be in Texas, perhaps you should take a look at the following site.


Good Luck

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