Complaint Review: Volvo Cars West Houston - Houston, Texas, New Jersey
Volvo Cars West Houston Volvo Cars USA Charged for repairs even though car was under warranty. Volvo USA reneged on trade assist. Car is unsafe to drive but they want me to take it. Houston, Texas, New Jersey
*Consumer Comment: Not the smartest decisions
Electrical problem caused safety issues and neither dealership or Volvo USA will give me in writing that the car is safe to drive. I stopped making lease payments because I am looking for either the lease termination or trade assist.
This 2019 leased Volvo Sedan S60 VIN# is 7JR102FKXKG002665 leased brand new and now with 6000 (Six Thousand) miles had a recurring electrical problem. The dealership insisted it had flooded and made me file a claim with the Insurance company and I had to pay a 1,000 dollar deductible. A few weeks later there was a recurring problem except this time I was driving. It was scary expereince with the car jolting - speeding and slowing down! First the dealership insisted that it was flooded again and the casue of the problem.
I did not want to pay another deductible so I reached out to Volvo Customer Care. They said I could have a trade assist. At the end of the day Volvo Customer Care reneged. Both dealership and customer care then said that the car had been repaired under the original warranty and offered me $1,650. I asked that I not pay for the months that the car was at the dealership and they give me in writing that the car was safe to drive. They refuse to commit to its safety and say that it has been repaired to factory specifications.
This is my 4th leased Volvo and I have never been late on a single payment. I am being treated unfairly and neither the dealership or Volvo USA have given custoemr satisfaction. This problem is eligible under Lemon law Protection. If any attorney wants to take this case on a contingency basis, I have detailed notes.
This report was posted on Ripoff Report on 01/04/2021 01:48 PM and is a permanent record located here: https://www.ripoffreport.com/report/volvo-cars-west-houston/texas-new-jersey-usa-charged-1503556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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