Walmart Store - Rowlett location Houston, TX On 06/09/19 Houston Tx

On 06/09/19, I placed an order that the store would fulfill instead of the Warehouse. I went to pick up the item and was told they were out of stock then tried to substitute the item with another.  To make me think they had refunded the $62.94 back to my card, a receipt was create without the correct item and how much would be refunded.

The receipt looks like a dummy receipt and had I looked more closely, I would see Walmart receipt was suspicous. I called the Walmart store to speak Jason Toth - supv. but someone impersonated a supv. named Rebecca.  This person was so rude and very unprofessional told me if you don't comein I would not get a refund.

I insisted on talking to Jason Toth so I was paced on hold from 1:16 pm - 1:35pm. Then someone name Sam came to the phone saying she was a supervisor which equally rude, demeaning and unprofessional. None of the employees that are in manangment have no soft skills and should not be dealing with the public. Sam hung up on me.

Rodney blind transferred me to Walmart.and the agent did not know what iI was talking about.comThe store at 9578 Rowlett reps impersonate supervisors name Rebecca then placed me on hold over 20 mins. I called to report the treatment at the Walmart Store but I see the customer service attitude are filtered down from Customer Relations. On top of that Terry called me Bit-h .....I'm amazed Walmart have some working for them that would get upset enough the call a customer BI*CH