Windstream communication Tech at windstream rude and unhelpful!

My internet and wifi was out for over 12 hrs which was a problem in the area. The next morning everything was up and running excep for my acer laptop was unable to connect to wifi. I called tech support where I was told my laptop must be broke and i needed to take to a repair shop. I spent the whole day on kinect website where the kept telling me it was up and running. I was still unable to use internet. Someone told me to try and reset the Windstream wifi modem T3200.

I came home and rest the modem which lost a lot of personal information, but it did work I am able to use laptop and internet. Thats the worst I have ever experence with this company. No 1 would help even tho I have been with company for 3 yrs. According to the web site its still unable to connect to the modem T3200. I would like windstream to admit they are lazy and will not see why the modem T3200 still says unable to find from their site.