Complaint Review: Wish.Com -
Wish.Com Store: Tangwenrongsichuan Support@wish.com Table/stool set order missing pieces. Promised to replace, then said past refund
Order #: 5f540b94aea879259e2e296c
I order the table/stool set referenced above on Sept 6th and received it on Sept 9th. I was just moving and having work done, so it was a couple of weeks before I began assembling it. One stool is missing the top base crossbar and the seat cannot be installed without this piece. Wrote a ticket, sent a picture of the piece missing, and then received a response it would be sent out, wait 3-4 weeks that was Nov 2nd. A couple of days ago, I submitted a query regarding when I might receive it. Got a "canned" response back to fill out a ticket, and "Oh, by the way.." this is out of refund date. Nothing we can do.
I had that stupid table with 1 stool which has the remaining piece to be installed sitting in my kitchen for just shy of 3 months. Followed all proper procedures, and then told "you are out of luck." Please use caution when dealing with this company, clearly, they do not value their reputation. So, this isn't a matter of "he said..she said." I am attaching the email(s), where they initially agreed to send the replacement part.
This report was posted on Ripoff Report on 01/26/2021 10:47 AM and is a permanent record located here: https://www.ripoffreport.com/report/wishdotcom/store-tangwenrongsichuan-set-1504333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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