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Report: #1522703

Complaint Review: Whatever Works - Chelmsford Massachuetts

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  • Reported By: Jim — Philadelphia United States
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  • Whatever Works P.O.Box 3339 Chelmsford, Massachuetts United States

Whatever Works poor customer support, service, nonresponsive. Chelmsford Massachuetts

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Placed an order for four small items which I verified were in stock.  Credit card was billed instantly and confirmation of order was emailed.  After six days, no status. Contact at company said still being processed, and they even used covid as a continuing excuse.  Using that excuse they obviously knew they were totally unprepared for service.  Is it my fault as the customer who has already been charged? Sent them request to have order cancelled completed and asked for refund.  Day later finally got email saying order couldn't be cancelled because it was in the warehouse being processed.  What?  It hasn't left their premises and saying the order can't be intercepted and stopped?  Email indicated I could return order "after delivery".  How naive can they think I am with this obvious deceptive and disgusting practice?  They've had my payment for almost two weeks, and not only provided no status of order, they expect me to believe it's being processed in the warehouse and can't be recalled or stopped.  

This order is over a hundred dollars.  I'm making the effort of filing conplaints with the Better Business Bur., and also the attorney generals office of ny state.  Additionally I'll be filing a report with the Federal Trade Commision.  Where do these companies get off trying to take advantage of people, especially seniors?  If this kind of service had not obviously worked for them in the past, they would obviously not conduct themselves this way.  

This report was posted on Ripoff Report on 11/20/2022 04:39 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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