Complaint Review: 10X Hostings -
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- 10X Hostings United States
- Phone:
- Web: https://10xhostings.com
- Category: website hosting
10X Hostings Unable to get any competent support from this web host.
*Author of original report: Finally fixed.
*Author of original report: First Update... Dec 20, 2019
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
10X Hosting offered a good deal and I bought into the full service options. Sadly, like so many web hosts, their support has been terrible.
My email server stopped accepting emails about a week prior to Nov 23, 2019. I waited a week to see if it cleared up. I had changed nothing - really, I did nothing.
I sent my support ticket on Nov 23, which is supposed to be replied to in 30 minutes or less for my level of service. It took 10X Hostings over a day to reply.
There reply told me to do things to the wrong website. They did this several times. Then they had me check some DNS records on Cloudflare. Which I did. What they keep ignoring is I changed nothing and now it is December 18th, and I still can't receive email.
Plus, now they seem to enjoy putting me on hold and telling me nothing. From my perspective 10XHostings is doing nothing. They really don't seem to care. My primary business email has not worked for nearly a month. I'm not a server expert, but I am pretty sure this can be fixed by a competent staff rather easily.
Nevertheless, they just refuse to do anything by putting me on never-ending hold without any explanation. Stay away from this host. While the uptime has been fine for the main website, the support is completely incompetent.
This report was posted on Ripoff Report on 12/18/2019 02:56 AM and is a permanent record located here: https://www.ripoffreport.com/report/x-hostings/unable-competent-support-web-1489223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
Finally fixed.
AUTHOR: Wayne - (United States)
SUBMITTED: Wednesday, January 15, 2020
My support ticket to fix my email was submitted originally on Nov 23, 2019. It was finally fixed on January 15th, 2020. This could have been fixed the same day I sent the ticket.
The result was me not being able to receive business emails for nearly 2 months and having to explain to many why my business email didn't work.
It will take a long time to have faith in this support team.
#1 Author of original report
First Update... Dec 20, 2019
AUTHOR: Wayne - (United States)
SUBMITTED: Thursday, December 19, 2019
I don't file reports like this without informing the company in contention. I posted the RipOff Report to my support thread.
Their response - essentially ignored it. The just put me back on hold with no response.
Talk about an incompetent web host. 10X Hostings just stacks up the evidence.
Advertisers above have met our
strict standards for business conduct.
