Xfinity Cable and Internet services Xtremely terrible service West Palm Beach FL

This company is horrific. We have been loyal customers for 30+ years. Have never been late with any payments and work from home. We pay for high speed internet access speeds which we have never received. On the cable side, we have Basic program with several wifi boxes for the different rooms. First, the customer service and access to them is a complete disaster. They do not want to allow you to have the access that one deserves for paying them a significant amount of money for their services. Their intake system will even hang up on you without giving you a choice. Recently we called about renewing our contract for the very expensive cost of a basic plan. After two hours, being disconnected several times without a call back and they having the wrong information sending out a confirmation email to an unknown email. You literally must take some form of medication to deal with this company today. They do not care in the least about their customers. I believe this will be our last contract with this continued degenerating company. Look around and choose your internet and streaming services carefully as Xfinity is no longer the company that they used to be.