Xtension Envy Cheyanne Anderson Scott Lewandowski Negligent Bleach Damage, Bald Spots, and Retaliatory Behavior Scottsdale Arizona

On January 27, 2025, I received a hair service at Xtension Envy by stylist Cheyanne Anderson that resulted in severe chemical damage. This included visible bald spots, scalp irritation, and extreme banding due to negligent and improper bleach application.

Immediately after the incident, I sought consultations from two licensed professionals, both of whom confirmed the chemical damage and advised against further lightening due to the risk of additional hair loss.

As a direct result of Cheyanne Anderson’s negligent service, I incurred financial losses totaling $3,680, which includes:

• Emergency corrective hair treatments,
• Lost wages due to the emotional and physical impact,
• Administrative time spent filing formal complaints and gathering documentation,
• Ongoing emotional distress.

I gave Xtension Envy the opportunity to resolve this privately through a certified demand letter dated April 21st, 2025, which outlined all damages and requested repayment. The business failed to respond within the five-business-day deadline.

Instead, I received a retaliatory email from co-owner Scott Lewandowski, filled with:

• Unprofessional and hostile language,
• Personal attacks,
• And written admissions that further incriminate the business.

That email has now been formally submitted as part of my BBB complaint and is attached to Arizona State Board of Cosmetology Complaint Case #2025-01524, which is now under investigation by the state.

To date, Xtension Envy has:

• Made no effort to rectify the harm done,
• Shown no accountability for the damage caused,
• Failed to offer professional liability insurance or compensation,
• And continues to operate without regard for client safety or professional standards.

This report is being submitted to warn future clients about the risks of seeking services from this salon and its staff.