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Report: #1536986

Complaint Review: Xtension Envy - Scottsdale Arizona

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  • Updated:
  • Reported By: Haley Wynter Bullard — United States
  • Author Not Confirmed What's this?
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  • Xtension Envy 14850 N 87th st suite 130 Scottsdale, Arizona United States

Xtension Envy Cheyanne Anderson Scott Lewandowski Negligent Bleach Damage, Bald Spots, and Retaliatory Behavior Scottsdale Arizona

*Consumer Comment: FORGET THE BBB

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On January 27, 2025, I received a hair service at Xtension Envy by stylist Cheyanne Anderson that resulted in severe chemical damage. This included visible bald spots, scalp irritation, and extreme banding due to negligent and improper bleach application.

Immediately after the incident, I sought consultations from two licensed professionals, both of whom confirmed the chemical damage and advised against further lightening due to the risk of additional hair loss.

As a direct result of Cheyanne Anderson’s negligent service, I incurred financial losses totaling $3,680, which includes:

  • Emergency corrective hair treatments,
  • Lost wages due to the emotional and physical impact,
  • Administrative time spent filing formal complaints and gathering documentation,
  • Ongoing emotional distress.

I gave Xtension Envy the opportunity to resolve this privately through a certified demand letter dated April 21st, 2025, which outlined all damages and requested repayment. The business failed to respond within the five-business-day deadline.

Instead, I received a retaliatory email from co-owner Scott Lewandowski, filled with:

  • Unprofessional and hostile language,
  • Personal attacks,
  • And written admissions that further incriminate the business.

That email has now been formally submitted as part of my BBB complaint and is attached to Arizona State Board of Cosmetology Complaint Case #2025-01524, which is now under investigation by the state.

To date, Xtension Envy has:

  • Made no effort to rectify the harm done,
  • Shown no accountability for the damage caused,
  • Failed to offer professional liability insurance or compensation,
  • And continues to operate without regard for client safety or professional standards.

This report is being submitted to warn future clients about the risks of seeking services from this salon and its staff.

This report was posted on Ripoff Report on 04/25/2025 11:02 PM and is a permanent record located here: https://www.ripoffreport.com/report/xtension-envy/scottsdale-arizona-cheyanne-1536986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Consumer Comment

FORGET THE BBB

AUTHOR: Irv. - (United States)

POSTED: Sunday, April 27, 2025

 There's much to learn here about the BBB and understand, this does not minimize your valid complaints. The BBB is NOT part of ANY government or law enforcement entity and as such, the BBB with all their PHONEY BALONEY has absolutely, positively ,ZERO POWER to order or force ANY business to do anything and the BBB has ZERO POWER to enforce ANY business laws. The BBB with all their BS calls themselves "bureau" for ONLY one reason...to DECEIVE the public into thinking they are something they are NOT. Your complaint with all their PHONEY BALONEY, will be used as a sales lead to badger this business into buying an "A+" rating. The rating is USELESS because IT IS PURCHASED. When you go to the BBB-BS website, you will see their "Get A Quote" tab. That's what the quote is for... a PHONEY RATING and a PHONEY ACCREDITATION. The BBB PAY-FOR-PLAY SCAM is very well known among the business community. Your best bet is to pursue this matter thru the regulators. Forget the BBB. They are NOT your friend, your savior or your fighter. The BBB is a well known CON-GAME. THE BBB---CHOKING ON THE STENCH OF THEIR OWN DECEPTION.

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