Zale Mortgage LLC Zale Media False Advertisement Miami Florida

I signed up with Zale mortgage on 05/2022 to get more leads; the salesperson from Zale Mortgage told me on the phone that I would get a 100% refund of what I paid $2,497, if I didn't generate a deal within 5 months. I was told the system is designed to produce qualified leads based on credit and other filters, ensuring that I will get around"40 quality leads" a month.

It took a week for them to set up my account, I created my Facebook account, and I started paying $10 per day for paid ads, plus $20 a month for a Crmvoice that never worked (the clients could not hear me, so I had to call them from my cell phone). Nothing really worked as their salesperson told me it should.

I have tons of emails I have sent to help support with all my emails and complaints supporting my claim. The lead quality was really bad; the marketing team didn't comply with my requests. The support team will take over a week sometimes to answer; I couldn’t call anyone, only by email. My FB account was disabled twice, and it took a long time to re-create it. The ads they were adding to FB were not compliant, and it took weeks to change them. I wanted to use my own ads, but they wanted to charge me for them. Every communication with them is in writing, so I have enough proof; please let me know where to send it.  I only got 17 leads in 5 months, of which no one qualified; most were from other states where I am not licensed, so I had to tell clients they were misled by Zale Mortgage because my marketing was for PA or FL only. I didn't know why I was getting leads from NJ or DE. When I requested my refund for the $2,497, they told me I didn't spend $1,500 in 5 months in FB ads, as I should and I told them that was their fault because they didn't provide enough leads; FB kept disabling the account, which I think is Zale who does it to put obstacles so they can claim I didn't spend the money and instead apologizing and saying, let's try it again or something, they told me they wouldn’t return my money.

This company should not be able to guarantee leads or tell people to buy from them based on false advertisements and misleading information.