Zhaoqing Tengsheng Machinery - sold us a machine that didn’t match our clearly stated requirements, arrived with no manual, failed to function properly, and then refused a full refund Zhaoqing City Guangdong Province

We are posting this review to warn other businesses and importers about our experience with Zhaoqing Tengsheng Machinery Co., Ltd., a Chinese food machinery manufacturer we initially found on Made-in-China.com. The company also sells similar products on Alibaba and other platforms.

We ordered a mushroom slicing machine after clearly communicating our specific needs—including photos and details of the product we planned to slice. Despite this, the machine they shipped was completely incompatible with our requirements. It arrived with no manual, no usage instructions, and upon testing, did not slice mushrooms properly. The machine also had mechanical problems out of the box, which we had to fix ourselves.

After reaching out multiple times, the supplier admitted their salesperson sold us the wrong machine. However, they only offered a partial refund (30%), excluding shipping costs, and then stopped replying altogether. We sent multiple follow-up emails, all of which were ignored.

This situation demonstrates:

• Negligence in confirming buyer requirements

• Deceptive sales practices

• Poor product design and quality

• Lack of documentation and after-sales support

• Unwillingness to take responsibility, even after admitting fault

This experience cost us time, money, and production delays. We are sharing it here to help protect other buyers from making the same mistake. Do not trust this company’s claims without complete written guarantees, and if possible, avoid them altogether.