Report: #1512835

Complaint Review: Zmodo - Shenzhen, Guangdong

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  • Reported By: Gary — Richmond California United States
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  • Zmodo 25/26F, Finance Technology Building, Hi-Tech Park, Nanshan District Shenzhen, Guangdong, China

Zmodo Meshare, Inc. Not Needed Charge Shenzhen, Guangdong

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In October of 2020 I purchased four Zmodo Wi-Fi cameras from Amazon for $50 each.  After receiving them I discovered that I had to pay Zmodo $74.80 more for cloud space for the camera’s recordings.  I agreed to do that and paid them via PayPal.  I soon discovered that the cameras were of poor quality and would not work for the home security system that I was making with them.  I boxed them up and moved them to storage in my garage and wrote off the loss of $200 plus as a mistake on my side.  I replaced them with Reolink brand Wi-Fi cameras that I continue to use today.

Fast forward to October of 2021 and I get a $74.80 charge on my PayPal account for the renewal of the cloud storage.  I immediately called them and told them that I no longer used the cameras, so I am not using the storage space, and requested that the amount be refunded.  I was told by Zmodo that the charge was not refundable, so I had to pay for storage until 2022.  I said that this was unacceptable, and I was not paying this charge.  I have several other products on autopay and they always email me in advance to tell me that the charge was coming, Zmodo did not do this.

I was willing to take the loss for my making a poor purchase choice, but it pisses me off to be forced to pay this.  I would like a refund and warn others of this rude policy.

This report was posted on Ripoff Report on 10/15/2021 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/report/zmodo/shenzhen-guangdong-meshare-1512835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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