1 Stop Global Solutions Quicken software support Independence Kentucky

I was unable to download Quicken Deluxe data from financial institutions due to a pop up that would appear every time I tried. I "googled" quicken support for a phone number and called. My call was answered immediately by someone who said he could fix it. I asked what it would cost and he said it could be fixed and would include three years of Quicken upgrades and support for $99. He asked a number of questions, one of which was "Are you a senior citizen" to which I answered yes. I asked if he worked for Quicken and he said yes. I gave the go ahead and access to my computer. It took almost three hours and the problem was resolved and an upgrade from Q 2016 to Q 2017 was done as promised.It was after the work was done that he informed he had said $899, not $99. I hit the ceiling and he said he was able to reduce the price at best to $450. I was to send a check to their address in Independence, KY because the work had already been done. I made a police report but was not encouraged by their response.

I called Quicken and was informed that they support their program at no additional charge to the purchase price. I did not send any money and blocked or changed financial accounts. I do not know if personal info was lifted from my computer. Because this person lied about working for Quicken and possibly about the charge when first asked, I do not know if the updated Quicken is safe and/or my computer is infected. I don't know if there has been identity theft. I am not using the upgraded Quicken and plan to uninstall it. However, no money has been lost to my knowledge though it has been a time consuming and annoying experience. The One Stop Global Solutions address looks like a smallish house among similar size places per google maps. I called the One Stop rep back regarding this and he said it was their administrative headquarters and that he was located in Naples, FL. Lessons learned include make sure you know you are talking to a legitimate rep and do not give control of your computer.