1000superdeals.com The grinch company that stole my husband Christmas present Internet

 Made purchase Dec 8 2016 for Christmas gift for my husband, it was neat and different it's called a storm glass. On Dec 11 I received email stating package was on its way and I could track it via the link, clicked on the link and all it showed was my purchase, no tracking number. I went on the website thought maybe I could enter order number on there and get a tracking number but there was nowhere for this option. I contacted company via email, the website, and Facebook asking if there was a way I could track my purchase and no one responded. Finally got response on Jan 11 from a message I sent on Jan 4, only because I left a post on their facebook page that people shouldn't order anything from the company. This is when they told me that my purchase was returned to them 2 days prior(Jan 9) & no one contacted me to inform me. They gave me 3 options 1. Resend item get 40% off next purchase 2. Resend item get 20% off 3. Full refund. Since this was a Christmas gift for my husband so I told them option 2. I never received an email with an order number or anything so I tried contacting them again via emails, website and Facebook and got no response until January 17 when they told me that they where confirming that I chose option 2 and that they would donly that when they have confirmation from me again that option 2 was my choice and my package was going to take 20-25 days to get here. So I replied that option 2 was no longer my decision I would now like option 3 my full refund on this order. I stated my disappointment with this whole company and the customer service I have received well in this case have not received. I have not had any responses from anyone since then & still no money back either. I have read some of their facebook posts & other people have had the same problem.