Complaint Review: 1&1 Internet - 1 And 1 Internet - Chesterbook Pennsylvania
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- Author Confirmed
- 1&1 Internet - 1 And 1 Internet 702 Lee Road, Suite 300 Chesterbook, Pennsylvania U.S.A.
- Phone: 877-481-2631
- Web:
- Category: Web Hosting
1&1 Internet - 1 And 1 Internet Deceptive practices, fraudulent billing Chesterbook Pennsylvania
* : Refund finally issued
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This web hosting company engages in deceptive sales practices and fraudulent billing. They advertised 3 web domains for $9.99 for 3 months as a trial.
I did not use the domains, so I cancelled the account prior to the end of the 90 days.
Nonetheless they continued to bill me and charged my credit card $29.97 after 3 months. When I complained, I was informed I had signed up for a 1 year contract which is blatantly false.
After giving up and hanging up, I got an email that my account had been cancelled, so I did not go to my bank to get the charges reversed.
Then, today, I recieved notice that another $29.97 was being charged to my account.
Again I called and got the runaround.
When I checked with the Pennsylvania Better Business Bureau, I found that 730 complaints have been filed against this company in the past 3 years.
There are several Rip-Off Reports, so this company is a scam and they are crooks. I am going to have to cancel my credit card, because I am very concerned they may make other unauthorized charges.
Nikalette
Santa Rosa, California
U.S.A.
This report was posted on Ripoff Report on 07/15/2009 12:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/11-internet-1-and-1-internet/chesterbook-pennsylvania/11-internet-1-and-1-internet-deceptive-practices-fraudulent-billing-chesterbook-pennsy-469991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1
Refund finally issued
AUTHOR: Nikalette - (U.S.A.)
SUBMITTED: Wednesday, August 26, 2009
After months of frustration, I read some advice on this site from an attorney who made recommendations to get my money back. I went ahead and filed a complaint with the PA Better Business Bureau, and with the State Attorney General. Within a few weeks, I was notified that a refund for the charges was being issues. It was only about $60, but it was the principal that mattered. Thanks Ripoff Report for these postings. Without the advice of the other posters, I would not have gotten my money back.
I learned when I searched the BBB in PA that over 700 complaints have been filed against this company.
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