Complaint Review: 1&1 Internet - Internet
- 1&1 Internet admin.1and1.com Internet U.S.A.
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- Category: Web Hosting
1&1 Internet, 1&1.com Fraudulent Billing After Confirmed Cancellation Chesterbrook Internet
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I purchased 1&1 Internet Company's domain name, e-shop, & website builder services on 1/28/07. I cancelled all but one domain name that was hosted through 1&1 and an external domain name that I transferred over to them but was already paid through someone else. I was assured that it was cancelled online and over the phone.
On 5/1/2007 I noticed that I was being charged $44.95 AGAIN by 1&1. I called at 10:50 AM PST both the customer service and billing departments at 1&1. I was told by the representative that my account was never cancelled because it "never went through" and that I needed to cancel it again. She blamed me for it not being canceled due to not responding to an email which I never received. The only message I received was confirmation that it HAD indeed been cancelled. She was very unprofessional.
I no longer even have access to the Website Builder, nor do I use it. In fact, if I wanted to use it, I would have to sign up for the service all over again. So how is it that, she claims, I already am using it? Computers aren't always right. All I wanted was my $44.95 refunded because I cancelled it a long time ago and wasn't supposed to be charged again. The only thing I use are the domain names and email.
Now I want my entire account with them cancelled completely and the $44.95 returned to me and I don't want to see any charges from this company again. I've reported this to the bbb also. I plan on compiling a list of everyone who has had problems with this company also and their complaints and posting it online.
Angela
Bandon, Oregon
U.S.A.
This report was posted on Ripoff Report on 05/01/2007 11:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/11-internet/internet/11-internet-11com-fraudulent-billing-after-confirmed-cancellation-chesterbrook-interne-246372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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