1800flowers.com Forgot To Order Internet

Ordered flowers for my wire because she was having a surgery on 5/10/2010.  Paid for same day delivery.  Was called a couple hours later saying that all their florists were busy and was it OK if they delivered on 5/11/2010.  I said OK, but had to request a refund of same day delivery fee.  Waited all day 5/11/2010 for the delivery, finally called around 5 pm to ask if it was going to be delivered.  They said the order never got sent to florist and was it OK to deliver on 5/12/2010.  I said no and requested refund.  They said it would up to 7 days before I would get my money back.