1800GOTJUNK Bad Business Practices! Sky High Prices! Rip-off! Dayton Ohio

I was actually just reading some reviews about 1800gotjunk. Decided I'd add a rebuttal of my own. I won't say if I am or was an employee at the Kansas City franchise. But I know some things. I was only involved in their schemes for about 3 months one summer. They charge $500 for a full truck, their dump fee is generally $50 for a ton. They pay their guys $10 an hour in some cases less. I saw employees make and average over $2,000 a day per truck. They illegally dumped paint, tires, and hazardous items hiding them in the bottoms of the trucks burried by trash. But they charge $5 a gallon for removal of cans of paint. They claim to every customer they donate to several local charities. Actually in the 3 months I worked there and from 2-3 year veterans they never donated one item to charities. They sold any nice items furniture etc to some guy who owned a flea market. Not one employee at that franchise could pass a piss test they all smoked weed in the trucks and sold drugs right in the parking lot.....Daily. Also all felons too not one could pass a background check. Shouldn't be going into peoples houses. I remember the bosses Josh and Tyler they would have meeting focused on making more revenue regardless of the circumstances. They would charge commercial businesses for an extra truck when they didn't pay attention. The guys I worked with would "fluff" the trucks to add volume say they had empty trucks and be half full double charging people. My paycheck was over $100-200 short every check. Scandalous dudes. When they wanted to fire me they just scheduled me to work one day a week until I quit to avoid paying me unemployment.  You guys here in KC actually do deserve to be socially bashed. 

The Dayton/Cincinnati Franchise of 1-800-GOT-JUNK? is pleased to respond to the verbal attack by a terminated employee.

1-800-GOT-JUNK?, North America's largest junk removal company, believes integrity and professionalism to be foremost among its core values. Our employees represent these values every day as they perform our services for our customers. What you have read on this website, signed Concerned Consumer are the ramblings of a disgruntled employee whom we had to let go. His remarks are inaccurate, and are not an honest assessment of the services we deliver. The complainant claims that, in addition to being an employee, he was also a customer of ours, but this is not true. He simply was a former employee whom we had to terminate for significant and inexcusable infractions of our employee standards of performance and accountability.

Our company proudly embraces four basic tenants of business: Up-front pricing, friendly uniformed drivers, clean shiny trucks and on-time service. When a customer contacts our call center, a representative explains that we price by volume and describes our pricing levels. When our service team comes on-site to the customer location, we always start by giving the customer a free estimate of the volume of the truck that will be needed to complete the removal. Our price sheet is standard and is shown to the customer by the team. It is also available by calling the Client Services Center or by visiting our web-site. Our employee are instructed to show the truck to the client before and after the job is done so that our customer can confirm for himself the volume used before he or she is asked to pay for the service. The client is often very pleasantly surprised by how much our trucks can hold! Our service concludes with the cleaning of all areas in which we've worked, with no additional charge.

Our trucks are the key to our business and they are located throughout the communities we serve, by agreement and/or lease with various businesses. In addition, we have two local offices, one in a retail shopping center in the Dayton market and one in a business office park in the Cincinnati market. Our outstanding business growth has allowed us to grow our resources, including the number of trucks, people and offices we have. That business growth has been fueled by providing our customers with excellent services and values.

Our customers routinely rate our services and our company with the highest ratings. Toward that end, we can keep only those employees who themselves represent the highest ethical, quality and business standards that our customers expect and deserve. We are proud of the current team of 1-800-GOT-JUNK? employees! More than 20 % of our business is repeat business, while another 10% of our business is through referrals. This is a great testament to the value we provide our customers and to the high quality business practices by which we live.

Visit us at www.1800gotjunk.com to book online, or simply call our toll free number 1-800-GOT-JUNK? (1-800-468-5865) to speak to one of our agents. You will be impressed with our friendly, uniformed, and trustworthy drivers; our clean shiny trucks; our on-time service; and our up-front rates. I guarantee you will be pleased with the services we provide and the value of those services in relation to their price.