Complaint Review: 1800Mattress / DialAMattress - Orlando Florida
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- Author Confirmed
- 1800Mattress / DialAMattress Orlando, Florida U.S.A.
- Phone:
- Web:
- Category: Furniture & Furnishings
1800Mattress / DialAMattress -they dont do refunds *REBUTTAL ..I will gladly refund this customer their money
*0: We pride ourselves on 100% customer satisfaction..
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I purchased a Sealy mattress from 1800mattress and exchanged the Sealy mattress because it was not as comfortable as I thought it was going to be.
I exchanged the Sealy mattress for a Serta mattress which was $200 less. After the exchange was made I asked for a refund and was told that they dont do refunds. I was told that I would have a credit with the company for $200.00.
I feel that this is a Ripoff!! I dont buy a new mattress every two weeks! It will be years before I buy a new mattress and after finding out that they would not refund my money I have no desire to buy another mattress from them.
I dont know if there is anything that can be done to try and retrieve my $200.00, but I believe people should be made aware of this ripoff! http://www.mattress.com/default.asp
This report was posted on Ripoff Report on 01/27/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/1800mattress-dialamattress/orlando-florida/1800mattress-dialamattress-they-dont-do-refunds-rebuttal-i-will-gladly-refund-this-c-4305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 0
We pride ourselves on 100% customer satisfaction..
AUTHOR: - ()
SUBMITTED: Friday, December 21, 2001
----- Original Message -----
From: "Geoffrey Chasin"
To: info@ripoffreport.com
Sent: Wednesday, December 19, 2001 1:19 PM
Subject: Dial-A-Mattress
Gentleman,
My company purchased the Florida franchise of Dial-A-Mattress in February, 2001. We pride ourselves on 100% customer satisfaction.
I find it hard to believe the article I just read on your website. Can you please furnish me with details - when did this happen, who was the customer, what is his/her invoice number or phone number?
If, in fact, this incident did happen over the past year, I will gladly refund this customer their money - that is our policy.
Yours truly,
Geoff Chasin,
President
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