Complaint Review: 1800mattress.com - internet Massachusetts
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- 1800mattress.com www.1800mattress.com internet, Massachusetts U.S.A.
- Phone:
- Web:
- Category: Furniture & Furnishings
1800mattress.com is a ripoff scam. Internet, Massachusetts, USA
*REBUTTAL Owner of company: Dial-A-Mattress
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1800mattress.com does not respond to my emails regarding my dissatisfaction. The mattress is of very poor quality and falling apart after only a couple of months of use.
I purchased a King Koil king mattress in late January 2002 from 1800mattress.com (internet). The mattress did not come with any kind of warranty nor did it have a King Koil label affixed to the mattress.
After only a couple of months the mattress is sagging and uncomfortable. I followed the instructions on the web site regarding care (i.e., turning the mattress over, etc). The box springs were new when the mattress was delivered. I do not want a refund. I would like another mattress. I have a bad back and this mattress is only make things worse.
Patricia
Medfield, Massachusetts
This report was posted on Ripoff Report on 05/08/2002 07:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/1800mattresscom/internet-massachusetts/1800mattresscom-is-a-ripoff-scam-internet-massachusetts-usa-20491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Dial-A-Mattress
AUTHOR: Geoff - ()
SUBMITTED: Friday, July 12, 2002
Patricia,
I find it hard to believe the article that I just read on your web site. Your original order has gone through the Corporate website which is in NY. This could be the case for your emails as well. The King Koil mattress has a 15 year warranty that will be honored.
Please call 1800-M-A-T-T-R-E-S , select option 2 for customer service. We will gladly do an exchange for you. Please refer to this mail, or you can speak with one of my Call Center Managers (Nick or Mark).
Yours truly,
Geoff Chasin,
President
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