1880 Western Wear By Design No item received Colville, Washington

I bought a money clip for my husband's birthday.  When I ordered it I put in the comment box that I needed to receive it in time for his birthday.  This did not happen and I have still not received the item.  I called and was told that it was shipped, but they were not able to find a tracking number (never got the tracking number by the way).  I am sure the item was never sent in the first place and to me that says they are lying.  After being given the run around for a few weeks I finally got frustrated and called again only to be told that they would give me refund.  Why would I want a refund?  I want the present I ordered for my husband's birthday.  I felt horrible when I did not have a present for him.  Needless to say he is still waiting.  I did call the sheriff's office in Colville WA and they knew the company well.  The address the company gives does not exist and is in the middle of nowhere on a rural road.  They have had many complaints as well as fraud and theft complaints.  I will definitely check out online stores before I order next time!