1971 Associates LLC. Company principal: Chris Brown Won't Refund Overpayment Longwood Florida

There was a recent post from this supplier that stated he has tried to do everything in his power to offer a resolution.  The truth is we have not heard from him since the time this incident occurred.  We didn't ask him to replace the poor quality product he sent.  We simply asked for the balance of our overpayment because of weight discrpency and being over charged for the incorrect product.  If you read the original claim, we never asked for compensation of low quality product (only for what we were over charged). 

We're always willing to work with any person or organization with integrity and high business standards.  

 We have done everything in our power to communicate with customer to replace load or refund. This is a false claim and has tarnished my personal cell #. It's unfair to the business in this situation. There is nothing more we can do at this point and this matter is closed.

 I have offered to replace load to buyer with no avail. I have also offered a credit as well. I dont feel this is fair to dishonestly use my name and excellent reputation along with personal phone #. Again with over 1000 loads out and one unfair post. Please remove this from ripoff report.

Charles, You must not have read the claim that we orginally stated.  The product loaded for this order, was not the product we were charged for on the proforma.  There was a credit due based upon what we ordered and the discrepency of what we were pre-billed for. 

I simply stated in my intitial rebuttal, that the quality of what was being supplied was low quatlity.  That was not in any way directly related to the money owed to us, for not loading what was sold to us. 

All we have asked from Chris, is to refund the amount we were improperly charged for.  This situtation does not entitle him to force us to order again.

 Hello having been in the thrift retail industry for many years often times a buyer of used clothing and shoes will complain. They simply forget these are not new items they are thrift second hand items and you get what you pay for.

They are always very reasonable with price. if I were to buy new clothing and shoes I would expect it to be perfect however in the thrift world it's not and never is.

Just my 2 cents I agree with the owner not the buyer especially when the owner has offered credits and replacement loads.

 You using my personal phone # and the first things thing that pops up is RipOff report. I have offered to resolve at no cost and replace load.

I want this false claim removed regarding my phone #. Obviously I have done 1000's of loads and only 1 claim wow how unfair. I want to speak with someone from Ripoff report however you cant.

In response to Chris's false claim, he CLEARLY sent my accounting team a note on June 26, 2018 at 12:22pm (EST) stating that he could not apply a previous credit to the load in question.  I did not catch this in time, or we would not have done business a 2nd time.  DO NOT believe that he would continue to roll credit for anyone.  Besides that, you cannot legally force someone to continue to purchase from you.  I clearly told him these were only trial loads, because we had not done business with him in the past.  

He now owes us for credit from 1 load and overpayment from a 2nd load.  Anyone who reads this will understand that we are rightfully owed the balance.  The quality of product Chris was selling us is low grade, but he was telling us the product was higher grade and charging for higher grade.  I told Chris we would not be FORCED into purchasing additional low grade loads at high prices. 

He initially wouldn't reply to my calls, emails, whatsapp messages, and text.  But weeks later, he replied stating he was working on our issue.  After several replies of the same, he stopped communication.

 Your company purchased a load of used shoes per ou company policy any load that is short in weight will be credited on the next load. I have offered to give you another shoe load to help offset the shortage in weight. Furthermore on all purchase orders all loads are sold as is as ot clearly states on the invoice.

Seller is not responsible for quality concerns or weight issues which is clearly stated in invoice. I went above and beyond to resolve this and am willing to give you another load. What more can you ask for. We are not a shady business and move loads weekly with no problems of the 100's of containers moved your the only one with an issue which I have clearly offered to resolve.