Report: #1458436

Complaint Review: - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: Fern — Austin Texas United States
    2620 S. Lamar Suite C
    Austin, Texas
    United States 1Up Repairs does not honor their LIFETIME WARRANTY ... it is null and void Austin Texas

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On August 17 I brought my iPhone in with a cracked screen.  They charged me $89 to fix it stating that they have a LIFETIME WARRANTY on all iPhone screen repairs. They also sold me a cheap cover which they insisted would protect the phone from future damage.  One week later, I noticed a hairline crack on the phone.  I took it back to them and asked them to honor their "lifetime warranty on all iphone screen repairs." and they told me they can not help me and that is not covered and a whole lot of other nonsense.  they flat out refused to honor their "warranty".  They have a big sign up on the front of the store front saying "LIFETIME WARRANTY on al iPhone screen repairs."  ALL EXCEPT MINE.  This warranty does not apply to me or anyone else because they use it as a ruse to get people to trust them and give over their money and once they have your money, they do not honor their warranty. [continued below]....


THEY ARE LIARS! They have "Lifetime warranty on all iPhone screen repairs" plastered all over their store front window and THEY DO NOT HONOR THIS. AVOID THESE THIEVES! Do not do business with these people. They claim they warranty or guarantee their iPhone repairs and my screen is still cracked and they refused to fix it. They got me for $135 but I filed a dispute with my bank to get the charges reversed back into my account. Once again do not do business with these people. The iPhone glass is also cheap and substandard and does not respond well to touch. These thieves just take your money

This report was posted on Ripoff Report on 08/27/2018 03:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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