Complaint Review: 2009 IdeaVillage Products Corp./SmoothAway - Internet
- 2009 IdeaVillage Products Corp./SmoothAway 2009ideavillageproductscorp.com Internet U.S.A.
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- Category: TV Advertisements
2009 IdeaVillage Products Corp./SmoothAway Consumer ripoff...charged and shipped cancelled order...no consumer service Internet
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I ordered one set of smoothaway, then changed my mind and called right back less than 10 minutes later to cancel. This time I spoke to a live representative and was assured that my order was canceled. When I asked for reassurance that my credit card would not be charged, I was given the customer service number to call to confirm my cancellation and that my card would not be charged. When I immediately called this number, I got a recording telling me that due to high sales volumes I should call back later in the week.
I then proceeded to call this same number 5-6 times each day and got the same recording each time. I continued these calls for 2 weeks, always with the same results. I never have gotten to speak to anyone at this number.
When I called the original order number and am prompted to ask for customer service (by a recording) I am simply given the customer number again. I also checked the internet for SmoothAway. On this website, when I click on 'Customer Service' I am shone the same phone number I had already called.
I then received an e-mail informing me that my order had been shipped and my card had been charged over $55. I then intensified my efforts to reach a representative at the given number, with the same results...none!
One week ago the package arrived by US mail and I refused delivery so that I would not be responsible for return postage. As of this time I have not heard from this company or any of their representatives.
Sandy
Rochester, New York
U.S.A.
This report was posted on Ripoff Report on 01/14/2009 01:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/2009-ideavillage-products-corpsmoothaway/internet/2009-ideavillage-products-corpsmoothaway-consumer-ripoffcharged-and-shipped-cancelled-412057. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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