30 second smile.com TOTAL RIPOFF Van Nuys, California

I would like to add my experience to this thread.  In September 2010, I ordered my 30 Second Smile toothbrush (and all the goodies) and didn't receive the total for my bill and any tracking number.  I emailed customer service and they had answered all the questions.  The following is copy of my original email correspondence with 30 Second Smile:

Dear Customer,
Thank you for your
email. We apologize for
the inconvenience caused to you. After reviewing your order we have found that the order was placed for 30secondsmlie and you have billed
accordingly. Following is the description for your order: -
Order # 9139000

1 30secondsmlie
toothbrush kit (2 payments of $29.95) $74.85= $59.90+$14.95 shipping and
processing fees.
1 Professional whitening
system $14.95 = Free+$14.95 shipping and processing fees.
1 Rechargeable batteries (2 payments of $14.95) $29.90= $29.90 + Free shipping and processing fees.
Free Brushes for life.
Total = $119.70
You will be receiving
the receipt along with the order.

We would like to inform you that your order has
been shipped out on September 22nd 2010
under USPS tracking # 9101557358772065937631 and it takes 10 to 14 business days for the product to be delivered.
If you have any further
questions please feel free to call customer service at 1- 800-431-1902.Our
working hours are from 7:00 am - 4:00 pm Monday through Friday and 7:00am to
3:00pm Saturday, Pacific Standard Time.                
Thank you,
CSR Jasmine


----- Original Message -----

 > How much is my total and when will I be billed? Do I get a tracking number?



---->  My items came on time and as mentioned above the $9.95 is for the Shipping cost on the FREE toothbrush heads.  I had never been over charged and whenever the $9.95 was charged to my account the toothbrush heads arrived around the same.  A year later I noticed the toothbrush heads didn't come in and I called customer service and found out that I had forgotten to update my bank information with them (I had lost my card and received a replacement).  They just updated my info and to this day I am happy with their business.  I only came across this  site because I am in the process of ordering a few more toothbrushes for my family. 

(30 Second Smile claims to reverse gingivitis)  My husband has terrible gum disease and I originally purchased this for him, but he refused to use it.  My primary dental visit told me that my pockets were ranging from 4-5.  At my recent visit I was surprised that my pockets are at 3-4.  I had a nice talk with my dentist and he's not comfortable with 30 Second Smile but he can't deny that my pockets seem to be improving.  I told him that I prefer 30 Second Smile to the electric toothbrush in his office because 30SS does ALL the work for me LOL. 

In the end I recommend 30 Second Smile.  Actually after I post this  I will be ordering 2 more.  One for my husband and the other for my child.

To the individual who spent so much waste of energy being upset at how the consumer wrote his report, for your information this is a consumer reporting review website, not a grammar class. 

;-)

I also saw the commercial and it sounds like what I need. I noticed that you complaint concerned shipping issues. Have you finally received the 30 Second Smile and, if so, did you try it? I am interested in knowing if you actually liked or disliked the product itself aside from the disappointing service. I would appreciate your honest review. Thanks.

Dear JayNei,

If you truly are the owner of the company who manufactures the 30 Second Smile system, then your response would not incline anyone, including me, to patron your business.  Referring to people with profanities (which violates the posting guidelines), and exhibiting such an unprofessional demeanor brings shame to the company you claimed to own, which is detrimental to the success of your venture.

If you are not the owner of the company, then it seems you failed to read the first step of the form, which asks you about your relationship to the company (the default selection is "owner").  Instead, you rushed through in order to respond, to use your description, to the "internet police."  I suspect this is the case.

But again, if you are the owner as you suggest, then your response to the previous post is far from what I would expect from a business owner.  Any inclination I may have had toward patronizing your business vanished with your response.

If you want their offer of "free replacement brushes for life", people need to be made aware of the fact that when you order, you will AUTOMATICALLY get 4 new brushes every 4 months, at 9.95 price (you pay just shipping and handling, which is 9.95). It will be billed to your credit card automatically. 

If you don't want that option, then you must UNCHECK a box on their order page.  But then be aware... your 4 replacement heads will THEN be 14.95 plus 9.95 shipping and handling when you want to order them on their website.  That seems awful pricey, and who knows how long this company will be around.  I see there are people on amazon selling the replacement brushes for a little less, but paying over $6 per replacement brush seems a bit excessive.  Just tossing in my 2 cents worth, so people can be aware of this possible pricing issue for the future.....

Hi guys,

I just found out a blog owned by a single mother who reviewed 30 Second Smile positively and promoting Free Trial of the product. In my opinion is good way to test the product and check it worth it or not. If you did not like it just cancel and do not buy. I was planning to buy Oral-B electronic toothbrush but After I saw in the TV about 30 Second Smile Toothbrush I got interested to buy. Since I found this blog, I am considering to free it our first before getting it for me and my kids. Guy check this blog http://30secondsmileexposed.com/ then leave your comment before I buy it .. Thanks

HEY A******,

   DOES THIS BOTHER YOU? I'M SADDENED TO SEE THE UNIVERSE CREATED SUCH A WASTE OF ENERGY. I WAS JUST PASSING BY, WHEN I SAW YOUR SMART a*s REPLY. AND FELT COMPELLED FOR, I'M SURE, THE SAME REASON YOU FELT THE NEED TO CORRECT SOMEONE. TIME TO CORRECT YOUR ATTITUDE.  I WOULD BET YOU'RE VERY LONELY. IF YOU'RE NOT I'D BET THE PEOPLE IN YOUR LIFE HAVE A VERY HARD TIME ENJOYING YOUR COMPANY. ADIVCE FOR YOU, AND FAVOR TO EVERYONE ELSE: END YOUR LIFE. THE ONLY THING YOU'RE GOOD FOR IS WRITING A HIGH SCHOOL ENGLISH PAPER. IGNORAMUS? YOU'D BETTER CHECK YOURSELF BEFORE THROWING THAT WORD AROUND. LIKE SPELLING AND GRAMMAR ARE ONE OF LIFES REAL IMPORTANT ISSUES. GET REAL, YOU SELF-RIGHTIOUS PIECE OF GARBAGE. SORRY IF I MISSPELLED, USED BAD GRAMMAR, FORGOT ANY PUNCTUATION MARKS, ECT. IF I DID, WASTE YOUR TIME CORRECTING THIS.

Wow!

First of all, the all caps means that you're yelling, and you are not wise to proper, internet etiquette!  Before you even post, ROR tells you NOT to use all caps.  But, seeing you cannot read or write, which will be evident in my examples below, no wonder you have problems with this company!

If you want to post a believable, credible claim here on ROR, maybe you should learn how to read and write first. Here are some examples of your deplorable grammar.

"I SEEN THIS SERVICE OFF THE T.V.

IT INTERESTED ME SO I ORDERED ON NOV. 29,2009 A TOTAL OF 3 TOOTHBRUSHES."

No, it is "I SAW THIS SERVICE ON T.V. . . . "

"PLUS WHITENING GEL,AND 2 SETS OF FOR LIFE BRUSH HEADS REPLACEMENT AND IF I PAID THE FULL PRICE ALL AT ONCE INSTEAD OF 2 PAYMENTS OF 29.95 MY SHIPMENT WOULD ARRIVED FASTER.SO I DID!!!"

No, No, No.  It's not even a sentence.  Try, "In addition, I also got whitening gel . . . "

"I COULD OF FIGURED SOMETHING WAS GOING ON"

Wrong again, "I could have figured . . ."

"TILL TODAY I HAD NOT YET RECEIVED MY ITEM.I ALREADY CONTACT CUSTOMER SERVICE AND THEY HAD NOT YET SENT ME THE INFORMATION I HAD ASKED FOR."

Horrible -- just horrible! 

Should be "Until today, I have not received my item.  I already contacted customer service, and they have not sent me the information I asked for."

There are even more problems here too! 

But, this should clearly show that if you got scammed, it was a result of your education level -- clearly seen in how you write like a total ignoramus!

Hi there,

I work for the 30 Second Smile company. I would like to assist you and look up your account so I can determine what happened. Please email me directly at marya@30secondsmile.com.

Thank you, Mary