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Report: #746673

Complaint Review: 411./ca - Toronto Ontario

  • Submitted:
  • Updated:
  • Reported By: Bert — Vernon British Columbia Canada
  • Author Not Confirmed What's this?
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  • 411./ca 1200 Eglington Ave East, Suite 200 Toronto, Ontario United States of America

411./ca Failure to cancel service, Still billing me 5 months after I cancelled the Service (Twice in writing) Toronto, Ontario

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I used the 411.ca on line advertising services for about 6 months and paid my bills automaticly using my business visa casrd number. I tracked where all my work was coming from and did not get one lead from this service. I cancelled in writting via email to my account client service rep on Jan 29/11. I received a confirmation of read from this email on Jan 31/11. They never responded. They were entitled to 30 days notice of cancelation. After two more payments were taken from my visa, I emailed the client servioces rep again regarding the orginal cancelation in Jan/11 and again got a read receipt, but no act ual response. They again took out another payment in April/11. I then changed  my credit card number and have started a claim withn visa to try to get back my two payments that were wrongfully withdrawn. Today I got a paper bill in the mail asking for the two payments since the card was changed. They are either very disorganized or are purposely disregarding my written email cancellation notices (although I have the two email read recepts to prove that they did read them). Stay well clear of this company.

This report was posted on Ripoff Report on 06/28/2011 06:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/411ca/toronto-ontario-m3c-1h9/411ca-failure-to-cancel-service-still-billing-me-5-months-after-i-cancelled-the-servic-746673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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