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Report: #620613

Complaint Review: 4Over Inc - Glendale California

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  • Reported By: Adam Halsey — Orlando Florida United States of America
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  • 4Over Inc 5900 San Fernando Rd. Glendale, California United States of America

4Over Inc Super Trade Printer, 4Over Printing Horrible CUSTOMER SERVICE, Bad Sales Support, TO BIG TO CARE aout its Customers Glendale, California

*Consumer Comment: I agree they have bad customer service

*Consumer Comment: Not a Bad Company

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I am a fairly large printing provider in the Orlando area and up until recently had worked with 4Over exclusively. They have just become to large to care about their customers. I can no longer reach a live person, they have continually screwed up on invoicing and billing me, and their pricing is actually not cheaper than the competition.

So after experiencing HORRIBLE customer service where I was pretty much told that hey losing you isnt going to hurt us so go screw yourself I have decided to let all the printers out their know that their are alternatives to working with these guys.

I have been working with several other trade printers testing them out and let me tell you that service, quality, AND pricing is cheaper than 4Over.

Do yourself a favor, give your business to companies that care

This report was posted on Ripoff Report on 07/06/2010 11:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/4over-inc/glendale-california-91202/4over-inc-super-trade-printer-4over-printing-horrible-customer-service-bad-sales-support-620613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Consumer Comment

I agree they have bad customer service

AUTHOR: zeketorres - (United States of America)

POSTED: Wednesday, August 17, 2011

I can tell my end of the story. I have worked with them in the past and agree that you need to know what  you're doing because they are merely printers, they have no idea of customer service or any courtesy at all.

After you place an order, they send you an email with instructions on how to approve it or disapprove it. If you do nothing, it is considered approved. That being said, I took action on my email and as I disapproved it, their website said I'd receive an email withing 5 minutes with an FTP address so I could replace my art.

5 minutes, 10 minutes, 1 hour later... I did not get any emails and since my order was placed at 11:38pm I could not contact anyone about it. The following day the status of my job says it is on its way to be printed. Long story short, I first chatted, then called and talked to 2 people that basically focused their efforts on "proving" to me that I was lying and I had to pay for my mistake. The "options" they gave me to deal with my issue meant I had to pay again for that order with a discount. Still, they wanted me to pay. After wasting my time talking to people that have no business being in customer service, they gave me my job with the issues showing with a 20% discount.

Obviously, I will never buy anything from them again and do the same effort they did to tell me I was lying, to tell the rest of the world how they are risking business and money when they are dealing with 4over.

Note to 4over - You know, for being a company that deals completely on line, you have no idea what on line complaints can do to your business. You sure need people more prepared and a good marketing department to tell you you're really messing with people in the wrong turf. You might think this is your turf but we have forums and places that will dent your business.

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#1 Consumer Comment

Not a Bad Company

AUTHOR: Kelly Garrett - (United States of America)

POSTED: Thursday, February 10, 2011

I've been one of 4Over's customer for several years and think there's nothing wrong with them. You have to know what you're doing when working with a printer - more specifically, an online one. Their services are very self-serve and if you need more interaction, they're probably not right for you. This doesn't make them a bad company.

Any issues I've had have been fixed to my satisfaction (and there has only been 1 that I can recall).

I'd be interested to hear the details of the previous poster's complaint, as it's very vague.

Automated customer service is all a part of online, economies of scale. I'm happy to save money by giving up the personal interaction, as I know what I'm doing, and my expectations are set and met each time. Having said that, I do contact their customer service frequently to ask questions prior to placing the order and have always been satisfied with my answers, once again, because I know what questions to ask and am willing to adapt my expectations to save some money. The quality of the finished product is always excellent.

If I need a more custom project, something that they don't offer, or more individual help and support, it's time to turn to my local printer, but I will pay more.

Just another opinion.

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