Complaint Review: 5 Points Auto Masters - Fayetteville North Carolina
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- Author Not Confirmed
- 5 Points Auto Masters 3519 Bragg Blvd. Fayetteville, North Carolina USA
- Phone: 910-826-7100
- Web:
- Category: Auto Dealers
5 Points Auto Masters Kelly & Kelly These crooks sold me a lemon, then repossessed it, damaging the car in the process. Fayetteville North Carolina
*Author of original report: RE: Rebuttal
*Consumer Comment: Pre-purchase inspection?
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In June of 2013, I bought a 1996 Cadillac Concours from this 5 Points Auto Masters. Even though the Kelly Bluebook value of this car was only $2700.00, these crooks charged me $5000.00 plus my initial down payment of $1500.00. They set me up with this exorbitant so-called "payment plan" of $250.00 per month. Additionally, I had to obtain full coverage insurance for this lemon. The day after I bought this car, the fuel line popped out, leaking my premium gas all over the ground and resulting in me having to put the car in the shop to be fixed; to the tune of $400.00. It was all downhill after that. In February of 2014, I had to have a radiator installed; price, $350.00. In March and April of 2014, I had to have the entire Air Conditioning system replaced; cost, $1000.00.
In September of 2014, the car started running terribly and burning gas to the tune of a full tank every three or four days. By November, I had to put it back in the shop again; this time for spark plugs and an intake sensor; cost, $330.00. The car ran fairly well for a week then started running badly again. In December, after noticing the catalytic converter turn "fire red", I determined that the car needed one; particularly since it quit cranking at all. I decided I would try to have this thing fixed again in January. However, before I could put it in the shop, this 5 Points Auto Masters came to my home and repossessed the car. As they were repossessing it, they ran the car into my front yard fence, breaking my fence and causing extensive damage to the body of the car, which was in mint condition without a knick or a scratch on it and was the primary reason I had agreed to buy this car in the first place.
Although I witnessed them doing this, I didn't really know just how much damage they had truly done until after I had gotten the car back, which was 10 days later. These crooks insisted that I pay a missed payment plus a $300.00 so-called "repossession fee" before they would tell me where the car was even located; even though they knew that the car would not crank before they repossessed it. I am now in the process of retaining legal help in suing these b******s. I would advise anyone who reads this to NEVER do any business with this 5 Points Auto Masters /AKA Kelly & Kelly. They are the SCUM OF THE EARTH!!
This report was posted on Ripoff Report on 02/05/2015 10:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/5-points-auto-masters/fayetteville-north-carolina-28303/5-points-auto-masters-kelly-kelly-these-crooks-sold-me-a-lemon-then-repossessed-it-da-1207116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
RE: Rebuttal
AUTHOR: Donald - ()
SUBMITTED: Friday, February 06, 2015
Your ignorance of the law is apparent in your first statements. North Carolina State Law specifically states that "any repossession, when either the threat of violence or damage to property may occur is considered a "BREACH OF THE PEACE" and therefore ILLEGAL. When my car and fence were damaged during, and as a result of this repossession, that was an automatic BREACH OF THE PEACE. I suggest you research the law, as I have done.
#1 Consumer Comment
Pre-purchase inspection?
AUTHOR: coast - ()
SUBMITTED: Friday, February 06, 2015
“Even though the Kelly Bluebook value of this car was only $2700.00, these crooks charged me $5000.00 plus my initial down payment of $1500.00”
They are not crooks because auto dealers are not required to observe Kelley Blue Book value.
“They set me up with this exorbitant so-called ‘payment plan’ of $250.00 per month.”
You agreed to the monthly payments. You could have declined the offer.
“the car, which was in mint condition without a knick or a scratch on it and was the primary reason I had agreed to buy this car in the first place”
You also should have considered the age and mechanical condition of the vehicle.
“I am now in the process of retaining legal help in suing these b******s.”
Did you have an auto mechanic perform a pre-purchase inspection of the seventeen-year-old vehicle? They should accept responsibility for your property damage but your other complaints are not grounds for any legal process.
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