7 sulton online casino took money Internet

I went on this site 7 sultan online casino and they took money from account winch was fine . But when I got on the slot games I chose one 108 heros and it took five and half minutes to spin one spin so I contacted the live chat and asked is something going on with the site , I did everything the tech (meganp) told me to do . I went back on the site and it was worse then before so I spoke to not her tech when I told the tech (canicehe) what was still happening she said she couldn't see any problems , I told her that I have had great problems , so insisted to clam I was not telling the truth so I asked politely to refund my money and delete my account she then tells me she can not refund my money due to no problems and I spent all the funds , winch you do that placing a bet $0.40 with only two times bet , I have played other online casino site never had problems , this site is a scam