Complaint Review: 78 Quick Lube and Tire - Farmersville Texas
- 78 Quick Lube and Tire 712 State Highway 78 Farmersville TX Farmersville, Texas United States of America
- Phone: 972-784-2755
- Web:
- Category: Auto Service Stations
78 Quick Lube and Tire Do not use 78 Quick Lube Farmersville, Texas
*Consumer Comment: I concur
*Consumer Comment: Attitude
*Consumer Comment: Oh it was the owners fault
*Author of original report: My My My
*Consumer Comment: 2 questions
*Consumer Comment: Who's the idiot here?
*Consumer Comment: Ridiculous
*Author of original report: My position still stands
*Consumer Comment: Dipstick
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Yesterday I went and had my oil changed at 78 Quick Lube Farmersville TX. There was a truck in the bay in front of me and they said it would be about 5 minutes and they would be finished with it. It took the 45 minutes to change the oil in my car. When I went up to pay they explained the charges. So much for the oil change and extra for the
extra oil. I questioned them and told them my car took 4 qts but I didn't know the exact amount. The owner walked up and was very cocky and argumentative. Stating that is what they system showed.
I paid and drove home, got the book out and it says my car takes 4.75 qts of oil. I called 78 Quick lube and the manager answered the phone.I explained to him what had happened and he said "did you check the dipstick?" "It isn't overfull" When I argued with him that I didn't need to check the dipstick because my book said 4.75 qts. of oil he put
the owner on the phone. He said the same thing "did you check the dipstick" I told him I didn't know which dipstick down there checked the dipstick but they didn't know how to read one because it has to be overfull because my car only takes 4.75 qts. and they put 5.5 qts. of oil in it. I then hung up on him because all he wanted to do was tell
me not to yell and that i was wrong.
My dad checked the dipstick and low and behold it was overfull. He called down to 78 Quick Lube and the owner got on the phone and admitted to putting to much oil in my car. He stated if I would bring it back down there they would drain the oil and fix it and refund my money.
I took it back down there fully expecting the owner to be there but he had just left as I was pulling in.There again that told me how much my business meant to him.
They drained "some" of the oil out and started to refill it. I told them i would feel much better if they would drain all of the oil out and refill it so I would know exactly how much oil was in my car. They told me the dipstick doesn't lie. Well it does because at first it wasn't overfull. I was told that they couldn't drain all the oil out of it. I said you can but you won't. They stated that they were doing what the owner instructed them to do.
DO NOT USE 78 Quick Lube, they are idiots!!!!!!
This report was posted on Ripoff Report on 08/06/2011 06:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/78-quick-lube-and-tire/farmersville-texas-75442/78-quick-lube-and-tire-do-not-use-78-quick-lube-farmersville-texas-761702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#9 Consumer Comment
I concur
AUTHOR: Stacey - (U.S.A.)
SUBMITTED: Tuesday, August 09, 2011
The dipstick does not lie - I have had more trucks and cars than I can count on one hand. I have learned that if you overfill the oil the vehicle will backfire and smoke. Learned the hard way on that one in my 3/4 ton truck. Now I check the oil as a religion because I have gone through too many engines. Learn how to manage your vehicle and in the long run it will last a long long time.

#8 Consumer Comment
Attitude
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Tuesday, August 09, 2011
No one is claiming to be incredibly smart. You really don't HAVE to be very smart to know how to check your own oil properly. Millions of people have been doing it for decades with no problems whatsoever. It probably should be part of High School 'life skill' classes.
Instead of acting like a spoiled brat it might be useful to you to 'listen' to what was 'said' here and learn from it.
Knowing some very basic things about your car may well be useful to you some day.
With your attitude, good luck in life.

#7 Consumer Comment
Oh it was the owners fault
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Monday, August 08, 2011
- This from someone who said that your engine holds 4 quarts but you don't know the exact amount.
The a mistake was probably made. To fix this mistake they offered a solution to drain some of the oil and fill it back up. The solution was reasonable and fact that it was not what you wanted does not make it a RipOff.
As others have said the dipstick does not lie. If you were worried that they can't read a dipstick then why didn't you verify it BEFORE you left? Oh wait..you don't know how to because you had to have your Dad do it for you when you got home. Well if you are old enough to drive you are old enough to know how to check your own oil. Perhaps instead of posting non-RipOffs you can get your dad to teach you. While you are at it you should probably have him tell you how to check your tire pressure as well as the other fluids.
Oh and before you ask NO I am not an employee of this company.

#6 Author of original report
My My My
AUTHOR: notjustastupidwoman - (USA)
SUBMITTED: Monday, August 08, 2011
How in the world is anyone capable of living without being as smart as you and Ridiculous
Bless your little hearts

#5 Consumer Comment
2 questions
AUTHOR: mr rik - (USA)
SUBMITTED: Monday, August 08, 2011
When you checked your "book" for the oil capacity, were you checking with or without a filter change?
How long had the car been sitting when your dad checked the dipstick?

#4 Consumer Comment
Who's the idiot here?
AUTHOR: Ken - (USA)
SUBMITTED: Sunday, August 07, 2011
How would, all knowing you, check the oil level in your car?
Would you:
A. Drain the oil and measure it.
B. Have the oilpan X-rayed.
C. Remove the oil pan, measure the oil depth and determine the amount by calculating the cubic volume.
D. Pull the "Oil" dipstick out, wipe any oil off it, re-insert it fully, then remove again and read the oil level.
(Don't forget to put the dipstick back in). Most people wouldn't need this reminder.
I would hope you would choose D, but am betting you would choose A....how'd I do?
I have over 50 years experience with cars and YOU are WRONG!!
I'm sure glad I'm not dealing with customers such as yourself anymore.....retired with a smile.

#3 Consumer Comment
Ridiculous
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Sunday, August 07, 2011
Most people who submit posts accuse responders of working for the company if they don't like the response. You are no different. I don't work for the company, I never even heard of it before.
I am just a person who read your report and pointed out that you are dead wrong, you still don't seem to know what a dip stick is and are making a fool of yourself.
I expect they will be glad you never return if you throw a hissy fit that's based on your own ignorance.
Once again, the correct way to tell how much oil you have is to check your dip stick. Draining and refilling the oil is completely ridiculous. You are just too stubborn to admit you are wrong.

#2 Author of original report
My position still stands
AUTHOR: notjustastupidwoman - (USA)
SUBMITTED: Saturday, August 06, 2011
Since it is your business to know how much oil each vehicle that comes into your shop should hold and you were the one that put to much oil in my car your professional opinion is worthless.
If you want a job done right, do not take it to 78 Quick Lube in Farmersville TX. The owner is the person who input the wrong engine size of my car into the system. Then continued to argue with me that I was wrong. The dipstick did not show overfull was your arguement.
I guess we halfway agree on one thing. The dipstick might not lie, there just isn't anyone at your business that is smart enough to read one.
I do not know why you continue to argue with me about your mistake, if you had done the right thing and drained all the oil out of it and even if it meant replacing the oil filter we would not be having this conversation.
Again, you have no arguement, you are the one that made the mistake and all I asked is that you correct it to my satisfaction but that was too much to ask as is evident if your continued arguing and insisting that I am wrong.
The only thing i did wrong was choosing your company to change my oil, you can bet that is a mistake I will NEVER make again.

#1 Consumer Comment
Dipstick
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Saturday, August 06, 2011
Sorry, but the 'dipstick' does not lie. It actually extends into the oil in the crankcase and shows how much is actually, physically in the engine.
How much over the full line was the oil on the 'dipstick'? Unless it's WAY overfilled it will not cause any problems at all. Even then, just draining a little oil until it's at the full line on the 'dipstick' is the solution.
There would be no advantage to completely draining all of the oil and refilling it. To completely drain it would require replacing the oil filter too.
The 'dipstick' it the only real indicator of how much oil you have, not your calculations.
I don't think the people at 78 Quick Lube are the idiots.


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