Complaint Review: A Barking Space - Willingboro New Jersey
- A Barking Space #304 Grand Marketplace 4340 Route 130 North Willingboro, New Jersey U.S.A.
- Phone: 609-880 1600
- Web:
- Category: Pet Shops & Supplies
A Barking Space Ripoff too quick to sell a dog - very unprofessional and paranoid! Willingboro New Jersey
*REBUTTAL Owner of company: sympathies
*REBUTTAL Owner of company: sympathies
*REBUTTAL Owner of company: sympathies
*Author of original report: A waste of time...
*REBUTTAL Owner of company: story changes again
*Consumer Comment: Flies and honey and contracts
*Author of original report: *UPDATE ..
*Author of original report: *UPDATE ..
*Author of original report: *UPDATE ..
*REBUTTAL Owner of company: please read before you buy
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To be fair, I will not use Badbusinessbureau.com as a medium to bad-mouth, or downgrade a business, BUT I will use it to WARN others about the practice of a Barking Space located in the new Grand Marketplace.
Please, I urge you, and beg you do not purchase here. What they did to me was highly unprofessional and unfair.
On Tuesday 5/1 I purchased a Jack Russell terrier from their store, and I should have caught the warning signs, but I was eager in my excitement, but I did not catch on to how quickly they sold the dog to me. I should have caught on when the sign read, "DEPOSITS NON_FUNDABLE."
But I didn't. I went ahead and purchased the Terrier for $275, and put a 50% deposit on her. Everything was good to go.
Now the Grand Marketplace is only open Thursday through Sunday, but one of the associated ARRANGED for me to pick up the dog on a Tuesday. I walk in, they bathed her, TOOK MY MONEY, and then went over the rules, refund policies, etc. Thats when I knew something was fishy, and reading from the websites about the policies of Pet Stores - I didn't listen.
Everything was fine and dandy, that is, until I went to my eye doctor and regular doctor - finds out I was allergic to the dog dander. I knew I had to get rid of her because I was sick, throwing up, and missing work. I could not keep her.
I called the store early Friday morning (yes, it was only THREE DAYS since my purchase!) I asked about the return policy and the associate told me that the owner will make refunds under certain circumstances. I said good and asked for her to give me a call back.
The owner called later that day; I told her my situation, what the associate said, and immediately, everything changed. I was not to get my money back, but if I was wanted to bring the dog in, I could, but I WONT get my money back. I told that I had written documnetation from BOTH of my doctors - she didn't care. Now the same people who were EXTRA nice to me when I purchased the dog suddenly turned cold.
But the owner slipped up. Once I mentioned that the associate told me earlier that there are certain CIRCUMSTANCES to getting a refund; she immediately said my circumstance was not one of them. I asked her how she determined who could get her money back and who would not? The two examples of customes who got their money back was; 1. A customer who had a pitbull that was close to killing the new dog, and 2; a customer whose mother did not ALLOW a dog in her house.
Turns out my circumstance is not severe enough. Now it states in the contract that refunds are not allowed however, how can you break one contract, but honor another? And have your associates give out the wrong information about the return policy.
I decided to go into the store, so I could talk to her face-to-face, and would you believe that she called a rent-a-securityh guard into the store, and claimed that he was from the SPCA? Ok, I doubt if there was any dog abuse going on.
Needless to say, once I walked into the store, everything changed - I was treated as if I was harassing them - with the security guard standing close as if we were going to attack the associates. No such thing, that's not in my character. The owner suddenly changes all of her policies again, she even forget that she told me about the two customers situations that she told me about before. On top of being sick from carrying the dog, this 20 minute debate left me no solution.
Now is it fair to spice up a sale of a puppy, but then when something happens - treat the customer as if their some type of terroist?
The entire time while we were discussing my situation with the owner, she would change her story, change her policies. Now even IF I could not get my deposit back, I should still have a right to get a portion of my money back. My reason for the return was legitimiate and alot more severe than a woman who did not want a dog in her home.
I could understand if I was trying to return the dog after a week or a month, but we are talking THREE DAYS!
Please, if you ever walk into a Barking Space, please keep in mind my story, watch out for their tricks, or even better TURN AROUND AND WALK BACK OUT!
Tiana
Burlington, New Jersey
U.S.A.
This report was posted on Ripoff Report on 05/04/2007 07:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/a-barking-space/willingboro-new-jersey-08046/a-barking-space-ripoff-too-quick-to-sell-a-dog-very-unprofessional-and-paranoid-willing-246957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#10 REBUTTAL Owner of company
sympathies
AUTHOR: Jessica - (U.S.A.)
SUBMITTED: Thursday, August 06, 2009
i am sorry for the loss of your pet! Truly I am. It's one of the hardest things to deal with in life i think. even though we've not agreed on anything and you hate my business i just wanted to let you know that.

#9 REBUTTAL Owner of company
sympathies
AUTHOR: Jessica - (U.S.A.)
SUBMITTED: Thursday, August 06, 2009
i am sorry for the loss of your pet! Truly I am. It's one of the hardest things to deal with in life i think. even though we've not agreed on anything and you hate my business i just wanted to let you know that.

#8 REBUTTAL Owner of company
sympathies
AUTHOR: Jessica - (U.S.A.)
SUBMITTED: Thursday, August 06, 2009
i am sorry for the loss of your pet! Truly I am. It's one of the hardest things to deal with in life i think. even though we've not agreed on anything and you hate my business i just wanted to let you know that.

#7 Author of original report
A waste of time...
AUTHOR: Lovely_GradStudent - (U.S.A.)
SUBMITTED: Thursday, June 25, 2009
I refuse to go back and forth with you, and will continue to defend my argument. I believe these factors in my above testimony explain the discrepancy in your customer service, and I will continue to bring everyone to light the "truth" about your store.
Unfortunately after a long bout with the vet, my pup passed of Cardiomyopathy just last year.
So, thank you.

#6 REBUTTAL Owner of company
story changes again
AUTHOR: Jessica - (U.S.A.)
SUBMITTED: Friday, March 13, 2009
i know exactly who you are and the circumstances surrounding this incident. they are as i said in my rebuttal previously. you, however, have changed your story again! in your original complaint you said you contacted me with your problems with the puppy on friday, three days after you bought the dog. now in your new rebuttal you say you picked up the puppy on monday. Which is it? your story has changed the entire time i have had to deal with you. you called the store on thursday and said the puppy was too much for you with your normal life style, you were told to talk to me by my employee the next day i believe. my employee did tell you we made exceptions to our contract. friday morning i spoke to you and offered a 50% refund, you did not want it. you then proceeded to tell me about your allergies to the puppy. i then offered you a hypoallergenic pup. you didnt want that either. you came into the store later and were loud, not screaming but loud enough about how unfair we were. there were customers walking in and out of the store while you were there. one regular customer left and came back in after you had left and commented on the incident. we say that any pup left at the store whether it is paid in full or a deposit is on layaway. it's just how we word it. i said you called during the week you had the pup at your house with one complaint and then another not that the puppy was there for a week.

#5 Consumer Comment
Flies and honey and contracts
AUTHOR: Devilsadvocate4education*just My Opinions* - (U.S.A.)
SUBMITTED: Wednesday, March 11, 2009
It sounds like you are mad that they didn't break the contractual agreement between the two parties for you. Whether or not they chose to do so at any other time is neither here nor there, it's their choice. There was a contract in place (and a lot DO specifically address allergies) and you were asking them to break it on your behalf. Here is a big key for future reference. It's all in how you go about it a lot of the time (not always but this can factor in big time in a lot of small or private businesses whose dealings are on a more personal level). Maybe the people whom the store agreed to bend or break the contract for approached them in a completely different manner. Regardless of right or wrong, you were essentially asking them for something like a favor when you asked them to allow you to break the contract and bend the rules for you. Did you approach them in a manner that would facilitate that? It doesn't sound likely based on the reports. You agreed to the terms and conditions when you purchased the pup. You are now angry that they chose to uphold the agreement. In the future, take a deep breath and try not to show your frustration and aggravation. Try not to offend them with your words and manner and try to keep it low key and FRIENDLY with complaints to a minimum and REASONABLE. It will get you a lot farther (and is likely to get you a much better resolution). Approaching someone in an aggressive manner in a situation like this will usually get you absolutely NOTHING (unless it's escorted off the property or a no contact order). They are likely to respond in like kind and if they perceive a bad attitude it is not going to make them want to go out of their way for you if they don't have to. Due to the agreements they weren't REQUIRED to do anything for you in this situation, so it is imperative to make them WANT to. It's not a guarantee of a resolution completely in your favor but it DEFINANTLY helps. Remember the saying about fly's and honey :-). *just my opinions*

#4 Author of original report
*UPDATE ..
AUTHOR: Tiana - (U.S.A.)
SUBMITTED: Wednesday, March 11, 2009
Sorry, I don't think you have the correct person, because I DID NOT put the dog on layaway. Matter of fact, the store clerk said I should purchase the dog quickly because the dogs may not be around later on in the week. If you remember, I came in to see the dog for about 15 minutes on Sunday afternoon. I came back and PAID IN FULL on that Sunday. Your clerk offered to open up the store on that Monday, (one day, mind you, not a week as stated in the rebuttal, everyone knows that GrandMarket Place is closed only on MONDAYS).
And, no animals are not stuffed and should not be viewed as toys. I have a strong love for animals, but I refuse to keep an animal that was harmful to my health. Oh and you're mistaken also, and I was not offered a 50% refund, that might have been offered to your other customers ... and I absolutely was not making a scene or being outlandish - that's entirely not my behavior. AND, on top of that, there was no one else in the store, so how could customers been talking about me once I left the store??? Good imagination, but entirely not true.
However, owner, I understand you're frustration because I would be frustrated with a store like that also. Trust me, outside of BBB, I make sure that friends and relatives DO NOT shop in your store. Your service is UNBELIEVABLE!

#3 Author of original report
*UPDATE ..
AUTHOR: Tiana - (U.S.A.)
SUBMITTED: Wednesday, March 11, 2009
Sorry, I don't think you have the correct person, because I DID NOT put the dog on layaway. Matter of fact, the store clerk said I should purchase the dog quickly because the dogs may not be around later on in the week. If you remember, I came in to see the dog for about 15 minutes on Sunday afternoon. I came back and PAID IN FULL on that Sunday. Your clerk offered to open up the store on that Monday, (one day, mind you, not a week as stated in the rebuttal, everyone knows that GrandMarket Place is closed only on MONDAYS).
And, no animals are not stuffed and should not be viewed as toys. I have a strong love for animals, but I refuse to keep an animal that was harmful to my health. Oh and you're mistaken also, and I was not offered a 50% refund, that might have been offered to your other customers ... and I absolutely was not making a scene or being outlandish - that's entirely not my behavior. AND, on top of that, there was no one else in the store, so how could customers been talking about me once I left the store??? Good imagination, but entirely not true.
However, owner, I understand you're frustration because I would be frustrated with a store like that also. Trust me, outside of BBB, I make sure that friends and relatives DO NOT shop in your store. Your service is UNBELIEVABLE!

#2 Author of original report
*UPDATE ..
AUTHOR: Tiana - (U.S.A.)
SUBMITTED: Wednesday, March 11, 2009
Sorry, I don't think you have the correct person, because I DID NOT put the dog on layaway. Matter of fact, the store clerk said I should purchase the dog quickly because the dogs may not be around later on in the week. If you remember, I came in to see the dog for about 15 minutes on Sunday afternoon. I came back and PAID IN FULL on that Sunday. Your clerk offered to open up the store on that Monday, (one day, mind you, not a week as stated in the rebuttal, everyone knows that GrandMarket Place is closed only on MONDAYS).
And, no animals are not stuffed and should not be viewed as toys. I have a strong love for animals, but I refuse to keep an animal that was harmful to my health. Oh and you're mistaken also, and I was not offered a 50% refund, that might have been offered to your other customers ... and I absolutely was not making a scene or being outlandish - that's entirely not my behavior. AND, on top of that, there was no one else in the store, so how could customers been talking about me once I left the store??? Good imagination, but entirely not true.
However, owner, I understand you're frustration because I would be frustrated with a store like that also. Trust me, outside of BBB, I make sure that friends and relatives DO NOT shop in your store. Your service is UNBELIEVABLE!

#1 REBUTTAL Owner of company
please read before you buy
AUTHOR: Jessica - (U.S.A.)
SUBMITTED: Friday, February 20, 2009
This rip-off report is unbelievable! This woman came into my store, played with this puppy for an hour, put it on layaway and begged us to let her come in to pick up the pup during the week when we were closed. We gladly accomodated her needs. Throughout the week she called the store and first the puppy was "too much for her to handle", she "had to work and not able to care for the pup", and lastly "she was allergic" to the pup.
Our store policy that she signed when she bought the puppy clearly states that all sales are final. However, she was offered options out of keeping her puppy besides the non return of her money , which she forgot to mention in this report. She was offered 50% of her money back if she chose to return the puppy. She was offered a chance to exchange the puppy for a hypoallergenic puppy also. She did not want anything but a full refund!!!
This woman came into my store and caused a big scene and when we asked her to remain calm she started ranting about how unprofessional we wer because she wasn't getting what she wanted. We called security, (who was a spca agent) and that was only mentioned in passing and not as a threat to her, and she proceeded to keep ranting and was asked to leave because there were children in the store and her conduct was outrageous. customers were offende by her and commented about her after she left.
the store policy always remains the same. we work with individuals who work with us. If they act respectable and have a legitimate excuse we are glad to bend the rules. This woman tried every excuse she could think of and her allergies to the puppy may have been true but a hypoallergenic pup would have solved that problem. the fact is she did not want the pup anymore because it was not a stuffed animal! WE ARE NOT RENT-A-PUP!!!!! Pups are not dispoable just like children. Every detail of the purchase was explained at the time of the sale, we did not TAKE HER MONEY and shove her out the door. We explain the whole thing and it takes about 10 minutes just to do the paperwork alone. Its just that she chose not to listen and was completely irrational to deal with. I guess you can't please everyone!!??!!


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