A Barking Space Ripoff too quick to sell a dog - very unprofessional and paranoid! Willingboro New Jersey

i am sorry for the loss of your pet! Truly I am. It's one of the hardest things to deal with in life i think. even though we've not agreed on anything and you hate my business i just wanted to let you know that.

i am sorry for the loss of your pet! Truly I am. It's one of the hardest things to deal with in life i think. even though we've not agreed on anything and you hate my business i just wanted to let you know that.

i am sorry for the loss of your pet! Truly I am. It's one of the hardest things to deal with in life i think. even though we've not agreed on anything and you hate my business i just wanted to let you know that.

I refuse to go back and forth with you, and will continue to defend my argument. I believe these factors in my above testimony explain the discrepancy in your customer service, and I will continue to bring everyone to light the "truth" about your store.

Unfortunately after a long bout with the vet, my pup passed of Cardiomyopathy just last year.

So, thank you.

i know exactly who you are and the circumstances surrounding this incident. they are as i said in my rebuttal previously. you, however, have changed your story again! in your original complaint you said you contacted me with your problems with the puppy on friday, three days after you bought the dog. now in your new rebuttal you say you picked up the puppy on monday. Which is it? your story has changed the entire time i have had to deal with you. you called the store on thursday and said the puppy was too much for you with your normal life style, you were told to talk to me by my employee the next day i believe. my employee did tell you we made exceptions to our contract. friday morning i spoke to you and offered a 50% refund, you did not want it. you then proceeded to tell me about your allergies to the puppy. i then offered you a hypoallergenic pup. you didnt want that either. you came into the store later and were loud, not screaming but loud enough about how unfair we were. there were customers walking in and out of the store while you were there. one regular customer left and came back in after you had left and commented on the incident. we say that any pup left at the store whether it is paid in full or a deposit is on layaway. it's just how we word it. i said you called during the week you had the pup at your house with one complaint and then another not that the puppy was there for a week.

It sounds like you are mad that they didn't break the contractual agreement between the two parties for you. Whether or not they chose to do so at any other time is neither here nor there, it's their choice. There was a contract in place (and a lot DO specifically address allergies) and you were asking them to break it on your behalf. Here is a big key for future reference. It's all in how you go about it a lot of the time (not always but this can factor in big time in a lot of small or private businesses whose dealings are on a more personal level). Maybe the people whom the store agreed to bend or break the contract for approached them in a completely different manner. Regardless of right or wrong, you were essentially asking them for something like a favor when you asked them to allow you to break the contract and bend the rules for you. Did you approach them in a manner that would facilitate that? It doesn't sound likely based on the reports. You agreed to the terms and conditions when you purchased the pup. You are now angry that they chose to uphold the agreement. In the future, take a deep breath and try not to show your frustration and aggravation. Try not to offend them with your words and manner and try to keep it low key and FRIENDLY with complaints to a minimum and REASONABLE. It will get you a lot farther (and is likely to get you a much better resolution). Approaching someone in an aggressive manner in a situation like this will usually get you absolutely NOTHING (unless it's escorted off the property or a no contact order). They are likely to respond in like kind and if they perceive a bad attitude it is not going to make them want to go out of their way for you if they don't have to. Due to the agreements they weren't REQUIRED to do anything for you in this situation, so it is imperative to make them WANT to. It's not a guarantee of a resolution completely in your favor but it DEFINANTLY helps. Remember the saying about fly's and honey :-). *just my opinions*

Sorry, I don't think you have the correct person, because I DID NOT put the dog on layaway. Matter of fact, the store clerk said I should purchase the dog quickly because the dogs may not be around later on in the week. If you remember, I came in to see the dog for about 15 minutes on Sunday afternoon. I came back and PAID IN FULL on that Sunday. Your clerk offered to open up the store on that Monday, (one day, mind you, not a week as stated in the rebuttal, everyone knows that GrandMarket Place is closed only on MONDAYS).

And, no animals are not stuffed and should not be viewed as toys. I have a strong love for animals, but I refuse to keep an animal that was harmful to my health. Oh and you're mistaken also, and I was not offered a 50% refund, that might have been offered to your other customers ... and I absolutely was not making a scene or being outlandish - that's entirely not my behavior. AND, on top of that, there was no one else in the store, so how could customers been talking about me once I left the store??? Good imagination, but entirely not true.

However, owner, I understand you're frustration because I would be frustrated with a store like that also. Trust me, outside of BBB, I make sure that friends and relatives DO NOT shop in your store. Your service is UNBELIEVABLE!

Sorry, I don't think you have the correct person, because I DID NOT put the dog on layaway. Matter of fact, the store clerk said I should purchase the dog quickly because the dogs may not be around later on in the week. If you remember, I came in to see the dog for about 15 minutes on Sunday afternoon. I came back and PAID IN FULL on that Sunday. Your clerk offered to open up the store on that Monday, (one day, mind you, not a week as stated in the rebuttal, everyone knows that GrandMarket Place is closed only on MONDAYS).

And, no animals are not stuffed and should not be viewed as toys. I have a strong love for animals, but I refuse to keep an animal that was harmful to my health. Oh and you're mistaken also, and I was not offered a 50% refund, that might have been offered to your other customers ... and I absolutely was not making a scene or being outlandish - that's entirely not my behavior. AND, on top of that, there was no one else in the store, so how could customers been talking about me once I left the store??? Good imagination, but entirely not true.

However, owner, I understand you're frustration because I would be frustrated with a store like that also. Trust me, outside of BBB, I make sure that friends and relatives DO NOT shop in your store. Your service is UNBELIEVABLE!

Sorry, I don't think you have the correct person, because I DID NOT put the dog on layaway. Matter of fact, the store clerk said I should purchase the dog quickly because the dogs may not be around later on in the week. If you remember, I came in to see the dog for about 15 minutes on Sunday afternoon. I came back and PAID IN FULL on that Sunday. Your clerk offered to open up the store on that Monday, (one day, mind you, not a week as stated in the rebuttal, everyone knows that GrandMarket Place is closed only on MONDAYS).

And, no animals are not stuffed and should not be viewed as toys. I have a strong love for animals, but I refuse to keep an animal that was harmful to my health. Oh and you're mistaken also, and I was not offered a 50% refund, that might have been offered to your other customers ... and I absolutely was not making a scene or being outlandish - that's entirely not my behavior. AND, on top of that, there was no one else in the store, so how could customers been talking about me once I left the store??? Good imagination, but entirely not true.

However, owner, I understand you're frustration because I would be frustrated with a store like that also. Trust me, outside of BBB, I make sure that friends and relatives DO NOT shop in your store. Your service is UNBELIEVABLE!

This rip-off report is unbelievable! This woman came into my store, played with this puppy for an hour, put it on layaway and begged us to let her come in to pick up the pup during the week when we were closed. We gladly accomodated her needs. Throughout the week she called the store and first the puppy was "too much for her to handle", she "had to work and not able to care for the pup", and lastly "she was allergic" to the pup.
Our store policy that she signed when she bought the puppy clearly states that all sales are final. However, she was offered options out of keeping her puppy besides the non return of her money , which she forgot to mention in this report. She was offered 50% of her money back if she chose to return the puppy. She was offered a chance to exchange the puppy for a hypoallergenic puppy also. She did not want anything but a full refund!!!
This woman came into my store and caused a big scene and when we asked her to remain calm she started ranting about how unprofessional we wer because she wasn't getting what she wanted. We called security, (who was a spca agent) and that was only mentioned in passing and not as a threat to her, and she proceeded to keep ranting and was asked to leave because there were children in the store and her conduct was outrageous. customers were offende by her and commented about her after she left.
the store policy always remains the same. we work with individuals who work with us. If they act respectable and have a legitimate excuse we are glad to bend the rules. This woman tried every excuse she could think of and her allergies to the puppy may have been true but a hypoallergenic pup would have solved that problem. the fact is she did not want the pup anymore because it was not a stuffed animal! WE ARE NOT RENT-A-PUP!!!!! Pups are not dispoable just like children. Every detail of the purchase was explained at the time of the sale, we did not TAKE HER MONEY and shove her out the door. We explain the whole thing and it takes about 10 minutes just to do the paperwork alone. Its just that she chose not to listen and was completely irrational to deal with. I guess you can't please everyone!!??!!