A Blue Knight Co ABLUEKNIGHTCO Dishonest, Unreliable, Rude, Scam artists, Liars, Headache! Syosset, New York

This company only gave me a headache.  Tried to have them ship my vehicle with no response from them after I gave them money.  The contract is written in font 4 and is illegible. They have a certain amount of days to ship it and if we cancel before, then we do not get a refund.  I felt like my car was in prison waiting for it to be released from them so we could get it transported myself.  Which is what we did after the waiting period.  We drove it ourselves and paid the airfare. 
Now the problem is getting our money back.  It is unbelievable how these people do business.  They would tell me I need to talk to their "refund department, and her name is Margarite".  So, I would call when they told me to.  Never was this person available.  So, I wrote emails.  Finally, someone responded back, but did not give me their name.  They just went on to say that I was rude and cursed at their employees.  Which I did not.  I would have liked to but I did not.  I told them to listen to the recorded conversation.  Excuse after excuse, felt like I was running around in circles chasing a ghost.
Margarite is the owner of the company.  She went on with excuse after excuse, even using "her health condition".  She even told me a time to call, which was the following week at noon NY time. So, I did.  She was not there again.  Kathy or Agnes or whatever name they were using at the time told me Margarite would be sending my check at the end of the week (they gave me false names).  I have an email stating the same thing.  That was 2 weeks ago. Still nothing.  This has been going on for months.  Other names of employees : Kathy, Pete, Margarite, Agnes, ???
Very frustrating.  Too much to write, just please do not use them.  Avoid the headache.  Call Dept of Transportation, they might be able to find someone who is legit.  Now it looks like I will have to seek legal help just to get these people to do what they are supposed to do.  How are companies and people like this able to do this?  I do not understand.