Report: #390524

Complaint Review: A & E Factory Services - Round Rock Texas

  • Submitted:
  • Updated:
  • Reported By: Greene New York
  • A & E Factory Services 1300 Louis Henna Blvd Round Rock, Texas U.S.A.

A & E Factory Services charged almost double for "diagnostic service" Round Rock Texas

*Author of original report: A & E Factory Services update

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When I called A&E to arrange a service call, I was told very clearly that the diagnostic fee to determine why my dryer isn't working would be $75 ONLY. No other taxes or fees would be charged, unless I wanted a repair. A & E's number is 800-905-9505 in case anyone would like to confirm the sales pitch. I made an appointment and the serviceman said the electric cable attached to the dryer was loose. He did not repair it and told me to call an electrician. He charged me $75 plus an additional $66.24 for a "client instruct". For over 6 weeks I have called A&E repeatedly requesting a refund but have been told it is denied. This company appears to provide false information and hope that anyone who complains will simply get tired and go away.

Greene, New York

This report was posted on Ripoff Report on 11/12/2008 12:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/a-e-factory-services/round-rock-texas-78664/a-e-factory-services-charged-almost-double-for-diagnostic-service-round-rock-texas-390524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

A & E Factory Services update

AUTHOR: Anonymous - (U.S.A.)

POSTED: Monday, December 08, 2008

Last week A & E refunded the entire charge and apologized for the confusion. Although it took the company approximately 2 months to resolve the issue, they finally did the right thing. Good for A & E!

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