A Plus Carports No help if problems with installation Pilot Mountain North Carolina

 Initially the sale went very well.  Ordered the building on 7-29 with a 3-4 week lead time and crew arrived to setup building on 8-23.  Installers only had rebar anchors and not the proper screw in anchors, which are required to keep the carport from blowing away.  Since then things have gone downhill badly.  Although I clearly ordered a certified building, no documentation was provided to show the local building official.  Took 3 days of phone calls to get the engineering drawings sent to town building official.   Local building official has done live testing on other carports and found that a 4' spacing on the framing does not meet code requirements, even though the engineering drawings say they do.  Building

official spoke with A Plus carports engineer, called me back to let me know that the building in fact still does not meet code.  Received a call on 8-27 saying they would have to replace my carport because it will need to have a different spacing (3'6" with 7 legs instead of 4' with 6 legs). And that's where the wheels fell off... I didn't hear from A Plus again until 9-16 when they called me to ask me to call them because they weren't sure but thought they needed to come out and replace my building.  I called back and verified that I was told (by the same person, Tracy) that they were indeed supposed to come and replace my carport.  At this point I figured a couple more weeks and everything would be

resolved. Nope.   I called back on 10-3 to see what the status was and was informed Tracy doesn't handle scheduling in Virginia anymore.  I explained to the new person what the status was and that I had been waiting a long time to get this resolved.  He promised he would find out and call me back.  Never called back.  Over the next week I had to call them 4 more times to try and get updates as to the status.  I finally did receive 4 call backs on 10-11 and was told they were very close to fixing the problem, but didn't have a plan as to what they were going to do yet.  And they wanted to talk to the town building official again. I am also asked if I've paid for the building? What?!  Yes I paid for the building IN FULL

back on AUGUST 23rd! I called back on 10-12 and 3 times on 10-13 but never got to talk to anyone but the person who answered the phone.  I will admit that by this time of being told "we'll call you back" and not receiving calls, added with the fact that 7 weeks has gone by and the issues still aren't resolved... my patience has worn pretty thin. On 10-14 (today) I call back and I ask to speak to the office manager.  I explain the situation nicely to her and expressed my frustration that it has taken so long to resolve the issue.  She tells me that she will have to run the repair order past the owner since she must approve all repairs, she will call the owner and call me back in 5 minutes.  I wait an hour and call

back.  I again speak to the office manager and ask why didn't I receive a call?  I was told she wasn't able to talk to the owner but would call her on her cell and they would have an answer before the end of the day.  Again no callback so I call them at 4:55pm (just before closing) and ask to speak to the owner.  The owner is not helpful at all, says they are working with the engineer and they've never installed a 7 leg 21' carport in my town.  At this point I've had it and tell the owner to just come get the carport and bring me a check.  She says they will decide what they are going to do and I am not to call them again.  I say "Excuse me?" and she says and I quote "This conversation is over." and hangs up the

phone.   So here I sit with a carport that I can't use, 7 1/2 weeks after installation. FULL DISCLOSURE:  At no point in ANY conversations with anyone at A Plus Carports did I yell at anyone, nor did I curse anyone, nor did I insult anyone.  During the conversation with the owner, yes I was quite frustrated when it became obvious she was not interested in customer satisfaction in any way, shape or form. Would I recommend doing business with A Plus Carports?  ABSOLUTELY NOT!!