A Plus Self Storage A+ Self Storage Horrible Customer Service, Rude, Abusive to customers and individuals, Rips off money Davenport Iowa

Horrible customer service, paid my bill on time every month. Went to move out and was told I would receive my deposit that day. The manager of the complex Eric Hupp was rude to my friends because I was running late (had problems getting my moving truck) and called me while I was driving a Uhaul and demanded to talk to me after I told him I would have my friends leave the property since I hadn't arrived yet. I almost had a car accident because he called me and spoke with my friend riding with me, then called 2 seconds later after I said I would call and resolve the situation, and was rude.

Who has time to call in 2 seconds??? He was very rude and to not only my friends but me, my family on numerous occasions. The ironic thing is that if it wasn't for a former roommate using my phone number and me contacting a mutual friend they wouldn't have gotten their money for another storage unit. This is my repayment for helping this company not only get reimbursement for helping A+ Self Storage retain their money for unit A66, plus the fact that they didn't have to sell off the items, as well as pay for legal fees.

I hadn't been to the property since May 2015 when I placed my remaining items in storage and was told that "one of my friends" broke a light bulb in the unit. Why would I find out 3 months later after I was told I would get my full deposit back. I never made a late payment and helped them get their money back! Also, the lack of customer service an unprofessional demeanor that Eric Hupp displays is ridiculous. The fact that I wasn't reimbursed when I even made sure to sweep out the unit so it was cleaner than when I placed my items in there.

Yet they refused to give me $75-100 that they should have reimbursed me is pathetic. Considering when I was called because a former roommate used my phone number and I gave them all of the information I had and helped set it up so a friend could get their stuff from that particular storage unit, saved them the expense of selling the items as well as the expense of legal fees and they want $75-$100 that bad???

Bad business for sure. The guy follows you around like a freak the entire time and I moved my items out August 22, 2015 - BEST day of my life. For 5 months I dealt with that place and I will never, ever deal with them again. I will be contacting the Better Business Bureau and telling everyone I know what horrible customer service and customer abuse they will have to incur if they deal with this business.