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Report: #881309

Complaint Review: a1 low cost movers - webster Texas

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  • Reported By: angela — Porter Texas United States of America
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  • a1 low cost movers 15834 Pipers View Dr webster, Texas United States of America

a1 low cost movers The owner "Wayne" is out to get any money he can webster, Texas

*REBUTTAL Owner of company: False Report

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I am a single mom and I'm pregnant and looked online for a reasonable moving company. A1 Low Cost Mover had a advertisement online $25 dollar per hour moving cost. I called the number and spoke with a man named "Wayne" I informed Wayne that I was looking for movers and I saw his special online for 25 dollars a hr.
I told Wayne that I was needing movers to move from a 1 bdrm apt on the 2nd story to a 2 bdrm apt on the 3rd story in the same apt complex. Wayne informed me that the special was $25 per person per hr. He said that 2 people would be enough to move a 1 bdrm apt in 2 hrs & that it was a 2 hr minimum plus a drive cost of 25 dollars. Total = $125.00 I said that sounds great I need to move 5/10/12 and he asked what time. I asked what the latest he could do and he said 4:00pm and that the movers would be there between 4:00-5:00pm and that they only accepted cash. I agreed.
On Moving Day I took off work early to be there @ 4:00pm and sat waiting for 2 hours. I called him at 5:15pm and told him that they were supposed to be there already and Wayne rush me off the phone. @ 5:32pm Wayne called me back and said they wouldn't be there for another 35 min. They arrived at 6:00 looked over my items, went to the truck to call their boss Wayne. Wayne then told them to charge me for 3 hours and add a $25 dollar stair charge since they have to move to the 3rd story. I told him that he never said anything about a charge for stairs and a 3rd hour when I told him what I needed.the 2 guys that worked for him said they could do it within a hr since there wasnt that many items to be moved. They tried to make me sign the contract first before moving that stated i would have to pay for 3 hours min with a 50 dollar charge.
 I called the owner and expressed my disappointment after i had been waiting 2 hours with misleading information. Wayne then told his employess to take 3 hours and go 1 min over and charge me for 4 hours just to suck my money from me. The owner had told them to complete the job and not to leave but to take as long as possible.
When I confronted the Owner about it he said "good luck trying to find someone else little girl."
It took the guys less than a hr to complete the move everything. 
NEVER USE THIS COMPANY

This report was posted on Ripoff Report on 05/11/2012 08:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/a1-low-cost-movers/webster-texas-77598/a1-low-cost-movers-the-owner-wayne-is-out-to-get-any-money-he-can-webster-texas-881309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

False Report

AUTHOR: a1 low cost mover llc - (United States of America)

POSTED: Saturday, May 12, 2012

Hello my name is Marie and I am the OWNER of A1 Low Cost Mover LLC. It has come to my attention that on this particular move that the customer stated she was charged for 3 hours of work yet after reviewing our records we see that her charge was the minimum $125.00. The charge seems to be accurate. In good faith we will offer $50.00 credit towards next move. We realize moving can be emotional experience especially while pregnant so forgive me on the behalf of the company if we failed to meet your expectations. Most of our business is off word of mouth so please give us a call to discuss. Thank you.

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