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Report: #455281

Complaint Review: A1 Ohio Vally Retrofoam - Cincinnati Ohio

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  • Reported By: hamilton Ohio
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  • A1 Ohio Vally Retrofoam 3422 Duncan Ave. Cincinnati, Ohio U.S.A.

A1 Ohio Vally Retrofoam They fake filled my walls and I found them out Cincinnati Ohio

*REBUTTAL Owner of company: Retrofoam

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I hired this company to insulate my existing home with foam in the exterior walls and cellulose in my attic. The contract called for the foam to be done from the outside of my home by removing some siding and putting it back. But upon arrival on the set date, they said they were afraid that the damage done to my siding would be worse than they expected. So I agreed to allow the work to be done from inside.

They drilled 3" holes about every 15" across all my outer walls, started the foam injection, so I got out of the way, trusting they were professionals and didn't need my supervision. They finished up, patched the holes, and I paid them in full. They were at my home 4 hours.

I began getting suspicious when I realized that my home was no quieter, as the owner repeatedly told me it would be, so i drilled a 1" test hole in a wall, and found no insulation. 18 test holes later, all in various areas, I still had found no insulation. After futher
investigation, including a cable camera run down into my walls, I realized that the men had not insulated my walls at all, they had simply injected enough foam around the holes to make it appear they had.
I called the company back, and told them I had discovered their deception, insisted that thay come back and do the job properly.

The day they returned, they began drilling new holes. 403 to be exact. Instead of using the original ones. They did fill all my walls this time, I know because I stood there watching from start to finish, including camcording the job.

Now my home is a wreck. Estimates I have gotten to repair and repaint have run from 2800 to 3400 dollars, actually doubling the cost of the job. To be fair, the owner did have several excuses for my empty walls. The first was shrinkage. But how did the foam all shrink from my ceiling and floor, leaving no trace at all, to gather in a small clump around the holes it was injected into? wierd. The second excuse was that they mixed the foam wrong. So, what if they mixed it wrong the second time? Do I have empty walls still? The third was that they didn't use hot water for mixing. Why? They could have used my hot water, if that was called for.
This time they were at my home for 8 hours.

hamilton, Ohio

This report was posted on Ripoff Report on 05/26/2009 08:41 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company



POSTED: Tuesday, October 25, 2016

I have read your review. I have recently purchased the territory of the Cincinnati / Northern Kentucky markets from the corporation (not A-1 Ohio Valley RetroFoam). I have heard this same complaint about many companies out there. This is one reason I purchased the area, as it is time for a Professional Company to emerge. That company is Cincinnati Retrofoam.

I just want to clarify that Cincinnati Retrofoam is not A-1 Ohio Valley RetroFoam.


I will bring the same "Integrity" to this company as I do and have done with my roofing company Integrity 1st Roofing.


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