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Report: #175920

Complaint Review: AA Auto Warranty - Newark Delaware

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  • Reported By: Kansas City Missouri
  • Author Confirmed What's this?
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  • AA Auto Warranty 560 Peoples Plaza #211 Newark, Delaware U.S.A.

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I paid $598.00 for a 5 year Warranty for my 1994 Cadillac Deville from aa autowaranty on March 28, 2005. I traded the 1994 Deville in for a new car on January 27, 2006.
I called aa autowarranty to cancell the warranty.I talked to a wendy, she told me I could not cancell that I could only transfer to another person, because I traded it in at a dealership. So I could not get no refund whatsoever.I e-mailed them and a Heidi tried telling the same thing. I explained that on the contract itself it reads under cancellation procedures and I quote: "if the product has been financed, the limited warranty is only cancelable in the event of a verifiable repossession or an insurance total loss.All notices to cancell must be sent to the administrator only. All cancellations will be calculated by a time and mileage factor from the inception date, less a $75.00 cancellation fee. Any claims, vehicle inspection costs or research paid prior to cancellation date will be deducted from the refund amount".
This is exactly what it says.
I did not finance the 1994 deville I paid cash for it.
She said that I did finance it when I paid cash for it. This is totally rediculus.

I want either all my money back or less whatever fees they want to charge me.

I never filed a claim, I havent had this warranty a year.
There is no mention of "no refunds" or anything.
So if you get this warranty they are selling, you can't trade your car in, you have to keep it. Which this was not explained on the conract

Kansas City, Missouri

This report was posted on Ripoff Report on 02/12/2006 11:18 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#7 UPDATE EX-employee responds

Hey Marc.


POSTED: Saturday, August 01, 2009

Call me!

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#6 UPDATE EX-employee responds


AUTHOR: Mark - (U.S.A.)

POSTED: Monday, August 04, 2008

Here is the skinny behind canceling a warranty contract. I have sold and handled claims for warranties for years. Some can be canceled, there is a clause in the terms and conditions of EVERY contract that addresses this. There are several that can not be canceled, period. This comes back to doing your research and understand what you are buying, if you don't then you can't blame anyone but yourself. As per your own posting, the car was not deemed a total loss or repossessed, those were the two items it says can allow you a refund, but then only if financed with the purchase of the car, which you did not do, therefore you have NO right to cancel under the legal terms of the contract you bought. Smearing the name of a company because they are following the same terms you have to follow seems very petty to me. Not to mention AA Autowarranty is NOT the warranty company, they are a broker selling the warranty, if you have a cancellation issue you need to take it up with the administrator, not the people that sold you the warranty.

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#5 Consumer Comment

Doesn't makes sence!

AUTHOR: Stunneddisbelief - (U.S.A.)

POSTED: Saturday, June 28, 2008

Please correct me if I am wrong. If I understand correctly, you purchased and extended warranty, never filed a claim, traded the car in, and then requested they refund your money for the extended warranty you purchased. Assuming this is the case, WHY?
Why would you expect a refund? Just because you didn't use it doesn't mean you should get a refund. Just because you don't own the car anymore, regardless of if you traded it in or sold it to someone else, doesn't mean you should get a refund. That would be like renting a movie someplace and then demanding a refund because you didn't like the movie. That would be like demanding a refund from your car insurance company because you never had a wreck. That would be like buying health insurance and then wanting your money back because you never got sick. Would you expect a refund if you bought a power tool from home depot, purchased an extended warranty, and then pawned it at the pawn shop. Would you then call home depot and tell them you demand a refund because you never used the warranty? THAT IS RIDICULOUS. Don't be dense. YOU decided what coverage to purchase when you bought the warranty. YOU decided to trade the car in. You don't deserve a refund!!!! Period!!!! Quit smearing this company because of your decisions.

And before you assume I work for, or are in someway tied to this company you would be sadly mistaken. I was researching an extended warranty for my wifes car and came across this ridiculous post. I can't believe some peoples attitudes. Just amazing.

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#4 Consumer Suggestion

What a terrible defense

AUTHOR: Lonnie - (U.S.A.)

POSTED: Wednesday, February 27, 2008

So the defense of AA auto warranty is to say that in the contract is says it is only canceable if the car is totalled or repossessed. Why is that? Any insurance contract should be cancelled for a pro-rated refund at anytime.

For personal prides sake alone saying "We are just a broker, were not responsible" is a complete cop out. If you sold it, you should help this gentleman.

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#3 Author of original report

They Refuse to answer my emails to this day

AUTHOR: Gil - (U.S.A.)

POSTED: Monday, October 02, 2006

You really need to wonder about this company. They lied to the bbb just the same here saying I will smear their name. Bottom line they will not refund your money! If someone buys this warranty you have to own the car for five years until the warranty expires. So if it falls apart in any other way besides whats covered in the warranty you cant trade it in or anything your just stuck with the warranty, how clever of them! This aaautowarranty is a RIP-OFF!!!THEY WILL STEAL YOUR MONEY!!! DO NOT USE THIS COMPANY!!!

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#2 UPDATE Employee

This Report in VERY untrue

AUTHOR: Brett - (U.S.A.)

POSTED: Wednesday, March 01, 2006

As Mr. Padilla wrote in his report the contract CLEARLY states "the limited warranty is only cancelable in the event of a verifiable repossession or an insurance total loss." It is only cancelable if it was financed and the car was totaled or stolen. We have had numerous conversations with him explaining exactly that, but he said he would smear our name everywhere he could unless we gave him a refund. Since we are only a broker for the warranty company, obviously we can not refund his money when the warranty company does not cancel a policy for trading in. The policy clearly states that it is transferable, but only can be cancelled if it is included in auto financing and the vehicle is totaled or stolen.

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#1 Author of original report

AAAutowarranty Newark Delaware

AUTHOR: Gil - (U.S.A.)

POSTED: Thursday, February 16, 2006

I am not recieving any response from this place.
These People need to give me my money back!!!

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