Report: #1362124

Complaint Review: AAA Engines

  • Submitted: Thu, March 16, 2017
  • Updated: Thu, March 16, 2017
  • Reported By: 4runner owner — Woodland Hills California USA
  • AAA Engines


AAA Engines They sold me a noisy engine . Every time I start the car the steering wheel vibrates and it makes this loud deep tapping sound. The owner was patronizing and rude. Chatsworth California

*Author of original report: taking down report

*Author of original report: Aaa engines

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I am writing this to try and prevent anyone else being treated as badly as i was. 

My Toyota 4Runner 2004 145000 miles needed to have the engine replaced unfortunately. I had just put new tires on it and replaced the stereo. It was worth $500 when it wasn't running properly which is why I decided to go ahead and put in a "reconditioned" engine.

I went to see my mechanic , a reputable shop who has worked on all my vehicles for 20 years. As soon as the engine was installed I noticed a tapping sound , usually worse first thing in the morning but noticeable throughout the day. I returned the car to my mechanics four times over the next 3 months to try and locate the problem.  They told me after putting the car on the rack and checking everything they had done to eliminate any human error on their side . They also took off the belts to see if it was linked to the water pump or anything. 


I then contacted Josh , at AAA Engines . I believed my mechanic had said it was a lifter noise . My mechnic had used the word lifter to try and explain what was going on in laymans terms . I knowing nothing about engines, told Josh that my mechanic had thought it may be the lifter noise. Josh was very defensive and told me the mechanic didn't know what he was talking about and should lose his license as there are not any lifters in the engine. He then condecendingly said I should have read the small print as it was in black and white that they warranty the engine and not the labour. He also said , no other engine companies warranty the labour ( this is not a true starement , apprently ATD do , I wish I had gone there. Josh told me to get the mechanic to figure out whats wrong with the engine. There is only so much you can do when inspecting a sealed engine. Computers wont be able to narrow it down. I told Josh I would drive the car to his warehouse so he could listen to this noise of this engine this "reputable" company sold me.

It goes with out saying the core I returned was not credited back with the amount they said they would, as it was "damaged." (more small print)

I am stuck between a rock and a hard place because apparently the engine is warrantied for 2 years unlimited mileage,  it is not economicly viable to pay for the engine to be removed and replaced  (also I would have to trust these crooks to be honest  when they inspect the engine to admit it was their fault.) If the engine is opened the warranty is void.  How can a mechanic determine a complete diagnostic report if he can't unseal the engine. Even if AAA did admit they were at fault they still would not reimbiurse for labour.

You have to understand , I know nothing about engines . I made the mistake of buying the engine and getting the mechanic to install it, the mechanic warranties his labour and the engine supplier warranty their engine. 

I then called back the next day, a much nicer person told me pretty much the same so then when I wanted to speak to his superisor I had the misfortune of finding out the owner of this scam compny is Josh . I did not have the time or patience to deal with this guy, who with running a business has the time to try and defend his company.

Beware, I'm sure Josh will respond to this complaint as he has to others on this site accusing the customers of lying. There is not a reason in this world if I was satisfied in any way with these people I would have took two hours out of my life to fabricate lies about this company. 

There is  reason they're address is not listed on their website , they don't want people like me knocking on the door complaining.



This report was posted on Ripoff Report on 03/16/2017 08:42 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

taking down report

AUTHOR: - ()

Hi I'm taking down the report


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#2 Author of original report

Aaa engines

AUTHOR: - ()

mark white <>


Today at 8:00 PM

To whom it may concern,

My mechanic Steve , (T&G Motors) recommended that I buy a remanufactured engine for my 4runner. He would install it and that would save me money , rather than he buys the engine and installed it.  I almost walked away from the Toyota 4runner 2004 but figured I had just installed a stereo and put new tires on it.  I figured I would fix it and with keep the car or sell it and buy a newer one .  I saw AAA engines , it seemed like a good price , it apparently came with a two year unlimited mileage warranty, what could possibly go wrong?

The engine was delivered and installed in a timely manner and by the first week of January 2017 I had my car back.  There was a subtle clicking noise which came and went . I figured I would give it time and see if it  went away. The first couple of weeks , every time I took the car to Steve it would not make the sound. By the end of the third week it was becoming louder and more bothersome. I contacted AAA engines and let them know about the sound . I then took the car back again for Steve to investigate the noise. Over the course of a week they probably spent three hours investigating , at no charge to me . They concluded everything that had done was correct and their wasn't  any human error on their end. They concluded I should return the defective engine back to AAA. They couldn't tell me what exactly was wrong as this would incur hundreds of dollars to dismantle the engine (plus any tampered engines and AAA voids the warranty , apparently.

I contacted AAA for the third time , the guy was quite pleasant and matter of fact but said they did not pay for the engine removal and reinstallation . I asked to speak to his supervisor , who happened to be the same guy iI had spoke to the day before on the telephone and was extremely rude and condescending ,the owner. Unfortunately the rudest guy there was the owner, absolutely no remorse in the fact he sold me a defective engine.  I told him I would drive the ten minutes up the road so he could physically hear the noise . I figured this way he would hear the noise and honor the warranty. His blunt answer was basically " read the small print , its in black and white we do not cover the labour time taken to remove the defective engine and reinstall. "

This would probably cost almost $2000 , that I would have to pay due to the fact they sold me a defective engine. ( something very wrong with this) AAA engines have got the upper hand on their customers . The bottom line is they sell a defective , 2nd rate product .The consumer can not , in most cases afford to take the engine out send it back to them (this would not be economically cost effective)  Even if they did , these guys are rude and are not at all ashamed of selling defective products , whose to say they will be honest when they finally get the engine back and dismantle it . They could fabricate many stories of how the customer or installation mechanic   is at fault and responsible for the repair of the engine. You would probably see many of their answers and excuses when you go to . I wish I had seen the numerous complaints about this company before I purchased the engine  , I would have gone elsewhere. You get what you pay for , lesson learned!  I know i signed the form , which states they do not pay for any incurred mechanics costs for removal and replacement of the engine which they sent American Express .It seems the one thing they are practiced and  good at is letting the customer know how stupid they were for buying an engine from them and signing that contract .

American Express , I have spent , probably tens of thousands of dollars with you in the last seventeen years ., how many times have I refused to pay. Please investigate , check out Ripoff's .com . Feel free to contact Steve at T &G Motors 818 347 2054.  Please don't let me a victim of there dishonesty. They have a win win situation , maybe other engines are ok but if the customer has a single problem with the engine AAA engines are laughing because they probably never haver to honor the bogus warranty.

It is now five months later , the noise is progressively worse . It turns heads at stop lights because of the squeaking and knocking in the engine, what type of business are these guys running ? I can not sell the car and I'm an not sure when i will break down.

Yours sincerely

Mark White

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