AAA Engines They sold me a noisy engine . Every time I start the car the steering wheel vibrates and it makes this loud deep tapping sound. The owner was patronizing and rude. Chatsworth California

Hi I'm taking down the report

mark white <markwhitegb@yahoo.com>

To

aaaengines@gmail.com

Today at 8:00 PM

To whom it may concern,

My mechanic Steve , (T&G Motors) recommended that I buy a remanufactured engine for my 4runner. He would install it and that would save me money , rather than he buys the engine and installed it.  I almost walked away from the Toyota 4runner 2004 but figured I had just installed a stereo and put new tires on it.  I figured I would fix it and with keep the car or sell it and buy a newer one .  I saw AAA engines , it seemed like a good price , it apparently came with a two year unlimited mileage warranty, what could possibly go wrong?

The engine was delivered and installed in a timely manner and by the first week of January 2017 I had my car back.  There was a subtle clicking noise which came and went . I figured I would give it time and see if it  went away. The first couple of weeks , every time I took the car to Steve it would not make the sound. By the end of the third week it was becoming louder and more bothersome. I contacted AAA engines and let them know about the sound . I then took the car back again for Steve to investigate the noise. Over the course of a week they probably spent three hours investigating , at no charge to me . They concluded everything that had done was correct and their wasn't  any human error on their end. They concluded I should return the defective engine back to AAA. They couldn't tell me what exactly was wrong as this would incur hundreds of dollars to dismantle the engine (plus any tampered engines and AAA voids the warranty , apparently.

I contacted AAA for the third time , the guy was quite pleasant and matter of fact but said they did not pay for the engine removal and reinstallation . I asked to speak to his supervisor , who happened to be the same guy iI had spoke to the day before on the telephone and was extremely rude and condescending ,the owner. Unfortunately the rudest guy there was the owner, absolutely no remorse in the fact he sold me a defective engine.  I told him I would drive the ten minutes up the road so he could physically hear the noise . I figured this way he would hear the noise and honor the warranty. His blunt answer was basically " read the small print , its in black and white we do not cover the labour time taken to remove the defective engine and reinstall. "

This would probably cost almost $2000 , that I would have to pay due to the fact they sold me a defective engine. ( something very wrong with this) AAA engines have got the upper hand on their customers . The bottom line is they sell a defective , 2nd rate product .The consumer can not , in most cases afford to take the engine out send it back to them (this would not be economically cost effective)  Even if they did , these guys are rude and are not at all ashamed of selling defective products , whose to say they will be honest when they finally get the engine back and dismantle it . They could fabricate many stories of how the customer or installation mechanic   is at fault and responsible for the repair of the engine. You would probably see many of their answers and excuses when you go to Ripoffs.com . I wish I had seen the numerous complaints about this company before I purchased the engine  , I would have gone elsewhere. You get what you pay for , lesson learned!  I know i signed the form , which states they do not pay for any incurred mechanics costs for removal and replacement of the engine which they sent American Express .It seems the one thing they are practiced and  good at is letting the customer know how stupid they were for buying an engine from them and signing that contract .

American Express , I have spent , probably tens of thousands of dollars with you in the last seventeen years ., how many times have I refused to pay. Please investigate , check out Ripoff's .com . Feel free to contact Steve at T &G Motors 818 347 2054.  Please don't let me a victim of there dishonesty. They have a win win situation , maybe other engines are ok but if the customer has a single problem with the engine AAA engines are laughing because they probably never haver to honor the bogus warranty.

It is now five months later , the noise is progressively worse . It turns heads at stop lights because of the squeaking and knocking in the engine, what type of business are these guys running ? I can not sell the car and I'm an not sure when i will break down.

Yours sincerely

Mark White