Complaint Review: AAA Engines
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WARNING : THESE GUYS HAVE NOT GOT ANY INTEGRITY, THEY ARE CROOKS.
I am writing this to try and prevent anyone else being treated as badly as i was.
My Toyota 4Runner 2004 145000 miles needed to have the engine replaced unfortunately. I had just put new tires on it and replaced the stereo. It was worth $500 when it wasn't running properly which is why I decided to go ahead and put in a "reconditioned" engine.
I went to see my mechanic , a reputable shop who has worked on all my vehicles for 20 years. As soon as the engine was installed I noticed a tapping sound , usually worse first thing in the morning but noticeable throughout the day. I returned the car to my mechanics four times over the next 3 months to try and locate the problem. They told me after putting the car on the rack and checking everything they had done to eliminate any human error on their side . They also took off the belts to see if it was linked to the water pump or anything.
I then contacted Josh , at AAA Engines . I believed my mechanic had said it was a lifter noise . My mechnic had used the word lifter to try and explain what was going on in laymans terms . I knowing nothing about engines, told Josh that my mechanic had thought it may be the lifter noise. Josh was very defensive and told me the mechanic didn't know what he was talking about and should lose his license as there are not any lifters in the engine. He then condecendingly said I should have read the small print as it was in black and white that they warranty the engine and not the labour. He also said , no other engine companies warranty the labour ( this is not a true starement , apprently ATD do , I wish I had gone there. Josh told me to get the mechanic to figure out whats wrong with the engine. There is only so much you can do when inspecting a sealed engine. Computers wont be able to narrow it down. I told Josh I would drive the car to his warehouse so he could listen to this noise of this engine this "reputable" company sold me.
It goes with out saying the core I returned was not credited back with the amount they said they would, as it was "damaged." (more small print)
I am stuck between a rock and a hard place because apparently the engine is warrantied for 2 years unlimited mileage, it is not economicly viable to pay for the engine to be removed and replaced (also I would have to trust these crooks to be honest when they inspect the engine to admit it was their fault.) If the engine is opened the warranty is void. How can a mechanic determine a complete diagnostic report if he can't unseal the engine. Even if AAA did admit they were at fault they still would not reimbiurse for labour.
You have to understand , I know nothing about engines . I made the mistake of buying the engine and getting the mechanic to install it, the mechanic warranties his labour and the engine supplier warranty their engine.
I then called back the next day, a much nicer person told me pretty much the same so then when I wanted to speak to his superisor I had the misfortune of finding out the owner of this scam compny is Josh . I did not have the time or patience to deal with this guy, who with running a business has the time to try and defend his company.
Beware, I'm sure Josh will respond to this complaint as he has to others on this site accusing the customers of lying. There is not a reason in this world if I was satisfied in any way with these people I would have took two hours out of my life to fabricate lies about this company.
There is reason they're address is not listed on their website , they don't want people like me knocking on the door complaining.
STAY AWAY FROM THESE CRIMINALS
This report was posted on Ripoff Report on 03/16/2017 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aaa-engines/nationwide/aaa-engines-they-sold-me-a-noisy-engine-every-time-i-start-the-car-the-steering-wheel-v-1362124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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