AAA Mid-Atlantic region False Promises, Service Failure Internet

I have used AAA for 35 years with no incident until October 19 of this year, 2016. I was on a brief trip from my home city, New York, to Philadelphia where I was staying with one friend and visiting two others. My car died on an interstate highway where I immediately called AAA. I was told that a tow-truck would arrive in 30 minutes or under. I was kept waiting for 1 hour, 45 minutes. The following is a detailed account of this event.

A little after 2:50 PM: I had just left the home of a friend in central Philadelphia and was driving my Toyota Prius west on Interstate 76 west towards a Philadelphia suburb, Elkins Park to meet another friend, when suddenly my car decelerated. I shifted into neutral and back into drive, pulling towards the shoulder as I did so. The car seemed to accelerate but then decelerated again. I managed to steer it onto the shoulder where it stopped and began to die - first sign was that I couldn't shift gears, and a warning light went on indicating that something was wrong with my car's hybrid systems.

2:57 PM: I phoned AAA. I explained to the representative who finally answered that I was in a very dangerous situation with 18-wheelers, other trucks and cars bearing down behind me. I said that one of these could easily crash into my vehicle and that I was in danger. I told the AAA representative exactly where I was, right down to the mile-marker (344), and to signs in the near distance indicating Philadelphia's western suburbs. I was told that a AAA tow truck would arrive in 30 minutes or under.

3:28 pm: No service truck had arrived. I phoned AAA again, again described the danger of my predicament, and again was told that they would get a service truck out as soon as possible. Please note that every time you call AAA to get an update on the ETA of their service vehicles, you get shunted to a different representative to whom you have to describe your situation all over again - more stress. The second representative I spoke to asked me if I wanted a state trooper to come out to stand with me and direct traffic away from my stranded vehicle. I said yes; they said they'd send one immediately. 

4:15: no state trooper had arrived, no tow truck had arrived. Two drivers stopped to come to my aid. One, who was driving some sort of service vehicle, stayed with me by the side of the road for about 15 minutes. The other, who said he was a mechanic, offered to tow my car but I refused, preferring not to trust a total stranger and imagining that a AAA tow truck would arrive any minute.

4:17: I again called AAA and told yet another service representative where I was, and the danger I was in. I was told again that they would get a tow truck out --- as soon as possible. By this time I was desperate and angry. Since no state trooper had showed up, I went to the edge of the shoulder and tried to direct cars myself, away from my vehicle. A Pennsylvania traffic safety truck pulled up and the driver ordered me back to my car, saying that I was distracting drivers even more than my stranded vehicle was doing. 

I made two more calls to AAA, at 4:24 PM and at 4:41 PM. I finally managed to get a representative who did get a tow truck sent out quickly. 

I was stranded on the shoulder of a dangerous superhighway for an hour and 45 minutes before I finally got mid-Atlantic AAA service. The tow-truck driver who picked me up drove me and my vehicle to a Toyota dealership where my car is awaiting repair as I write this complaint. I got transportation from Uber back to where I was staying on my visit. I went on the Internet, looked up "complaints mid-Atlantic AAA, and discovered that many people have complained about this branch of AAA for its poor service. These complaints are not trivial. AAA's job is to come to the aid of all stranded drivers, but those whose lives are in danger on superhighways, bridges, in tunnels and other hazardous places, should be given top priority. Mid-Atlantic AAA's bad service put my life in danger. I could have been killed on I-76 because of its inaction. It is true that the last representative I spoke with did her job well, but this is not a corporation that should be allowed to let stranded, endangered drivers wait to find "a good rep" after "bad" ones fail to do their jobs.