AAA Septic Tank Service Failed to perform the service agreed to, charged me $150 service fee after damaging my property. Lenoir City Tennessee

We arranged for AAA Septic Tank Service (Lenoir City) to come and pump our tank for $250. They arrived on time, and I informed them my gravel driveway was a little soft due to the weather we have had over the last few weeks.  The driver attempted to drive up, but lost traction close to the top, digging 10 inch ruts for about 25 feet.  He decided he couldn't make it up our driveway.

 He wanted to look at the tank anyway, so we walked up to the house, where I had dug out the tank opening the evening before (to save us an additional $75).  We opened the tank, and he poked around a bit, noting that, although the tank is nearly full...solid waste was caked around the entry.  We poked the spot with a stick a couple times to knock it away (which might buy us another week) and replaced the cover.  I told him I would let him know when the driveway (now with 10 inch ruts in it) was fixed and dried up enough for his truck.  He said he might have to charge me a "service fee" but needed to call his boss to find out.  (I thought maybe a small fee for driving out...no big deal.  I know they have to pay for fuel and such).

 About ten minutes later he told me his boss would require the service fee, which would be $150.  So it cost me $150 for a messed up driveway and to poke a stick in my septic tank for 30 seconds.  I pleaded with the company to be reasonable, but they would not budge on the fee.  The tank will still have to be pumped, costing me the original $250, which will be with a different company.

 I want everyone to know this in case the same situation occurs with them.  Be aware that if AAA Septic says "I can't pump it but I'll take a look at it while I'm here" that they may charge you a very large fee.  Ask them what it will cost for that "look" first.  I don't know if all septic businesses would do this to you, just please be aware that this happened to us and we can't help but to feel like we were scammed.  We will be out at least $400 when this is all over.