NOTICE! Those consumers located in the European Union, effective 5/24/2018 due to the GDPR, citizens of any GDPR applicable country or anyone sitting in, or operating from, such country are prohibited from using this site. Read our Terms of Service to learn more. By using our site you understand and agree to these terms. Don't blame us... blame Europe! This site uses cookies to store information on your computer which may track your browsing behavior on our site and provide you with ads or other offers that may be relevant to you. Some are essential to make our site work; others help us improve the user experience. Read our Privacy Policy to learn more.

Report: #1405945

Complaint Review: AAMCO Zanesville, OH - Zanesville Ohio

  • Submitted: Thu, October 12, 2017
  • Updated: Thu, October 12, 2017
  • Reported By: Frog — Frazeysburg Ohio USA
  • AAMCO Zanesville, OH
    765 Linden Ave
    Zanesville, Ohio
    USA

AAMCO Zanesville, OH If your vehicle needs a transmission, save yourself a lot of time & headache; just push it off of a cliff, but at least do not take it to AAMCO in Zanesville, OH. When I called AAMCO, Ron assured me that I would not be charged anything until they saw it & gave me a free evaluation. That alone is enough to recommend against the AAMCO in Zanesville, OH. Zanesville Ohio

*Author of original report: Russ, the manager fixed this

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

AAMCO

If your vehicle needs a transmission, save yourself a lot of time & headache; just push it off of a cliff.

When I called AAMCO, Ron assured me that I would not be charged anything until they saw it & gave me a free evaluation. He then told me the transmission would cost about $2100 to rebuild. I really did not want to spend that much on a 15 year old truck, but I agreed. When they looked at it, closer, they said it would also need lines & a transmission cooler, which would be another $400. I told him no, just roll it out of the shop & I will come & get it. He asked me to not make a rash decision & he would see if there was something he could do. I reluctantly agreed. He called back the next day & spoke to my wife. He told her that he had found a way to only charge me another $100 by going with an after market cooler & making their own lines. She knew how upset I was, so she told him to wait until he spoke to me. I did not hear about that conversation until after I returned his call. I told him that I did not care what he worked out & told him to roll it out of the shop, since I decided not to fix it & I would get it the next day. He then informed me that it was already torn apart and he did not want to charge me “half” the price (>$1,000) and give me nothing in return. (After the job was done, the paper work showed that he had lied to me, since it should have only been $450 to put it back together.) Eventually, he agreed to do the entire job for the original quote. Since he had me over a barrel, I felt forced to accept it. Had I known about the earlier conversation with my wife, I would have demanded they put it back together & not charge me anything, since my wife clearly said to wait for my decision.

When I picked up the truck, Ron told me to be careful driving it home since there was something wrong with the brakes. When I told him there was nothing wrong when I gave him the truck, he said they do not test drive the vehicle. When I reminded him that they did test drive it, he clarified that they were only looking for transmission issues. They evidently failed to see a large puddle of brake fluid on the floor, since he had to put a half pint of fluid in it. It turns out they did not do anything to my brakes, other than fail to notice an obvious problem that somehow dramatically worsened in their possession. Now I find out that the brake repairs will cost almost another $1,000. Had I known about that, I certainly would not have had them repair it. That alone is enough to recommend against the AAMCO in Zanesville, OH.

 

AAMCO Zanesville, OH If your vehicle needs a transmission, save yourself a lot of time & headache; just push it off of a cliff, but at least do not take it to AAMCO in Zanesville, OH. When I called AAMCO, Ron assured me that I would not be charged anything until they saw it & gave me a free evaluation. He then told me the transmission would cost about $2100 to rebuild. I really did not want to spend that much on a 15 year old truck, but I agreed. When they looked at it, closer, they said it would also need lines & a transmission cooler, which would be another $400. I told him no, just roll it out of the shop & I will come & get it. He asked me to not make a rash decision & he would see if there was something he could do. I reluctantly agreed. He called back the next day & spoke to my wife. He told her that he had found a way to only charge me another $100 by going with an after market cooler & making their own lines. She knew how upset I was, so she told him to wait until he spoke to me. I did not hear about that conversation until after I returned his call. I told him that I did not care what he worked out & told him to roll it out of the shop, since I decided not to fix it & I would get it the next day. He then informed me that it was already torn apart and he did not want to charge me “half” the price (>$1,000) and give me nothing in return. (After the job was done, the paper work showed that he had lied to me, since it should have only been $450 to put it back together.) Eventually, he agreed to do the entire job for the original quote. Since he had me over a barrel, I felt forced to accept it. Had I known about the earlier conversation with my wife, I would have demanded they put it back together & not charge me anything, since my wife clearly said to wait for my decision. When I picked up the truck, Ron told me to be careful driving it home since there was something wrong with the brakes. When I told him there was nothing wrong when I gave him the truck, he said they do not test drive the vehicle. When I reminded him that they did test drive it, he clarified that they were only looking for transmission issues. They evidently failed to see a large puddle of brake fluid on the floor, since he had to put a half pint of fluid in it. It turns out they did not do anything to my brakes, other than fail to notice an obvious problem that somehow dramatically worsened in their possession. Now I find out that the brake repairs will cost almost another $1,000. Had I known about that, I certainly would not have had them repair it. That alone is enough to recommend against the AAMCO in Zanesville, OH. Zanesville Ohio

This report was posted on Ripoff Report on 10/12/2017 05:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aamco-zanesville-oh/zanesville-ohio-43701/aamco-zanesville-oh-if-your-vehicle-needs-a-transmission-save-yourself-a-lot-of-time-a-1405945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Russ, the manager fixed this

AUTHOR: George - (United States)

Evidently I cannot remove the report I filed so my only option is to explain what happened. That is ashame because it now forces the negative report back into public view. Shortly after I posted negative reviews on every site I could find, Russ contacted me & wanted to make it right. We had a llong conversation in person & he agreed to clarifying with his staff how he wants them to communicate with customers. He also gave me an extended national warranty instead of the one that I orginally got. That was a significant value. Their repair work was good & the truck is doing fine now, but if it breaks, I will be able to have it repaired anywhere in USA, instead of having to take it back to the original shop. I am very satisfied with what Russ did to make this right.

George

Respond to this report!