Complaint Review: Aarons lease to own - Rockaway New Jersey
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- Author Not Confirmed
- Aarons lease to own Rockaway, New Jersey USA
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- Category: Attorney Generals
Aarons lease to own Just don't do it!! Rockaway New Jersey
*Author of original report: chairs
*Author of original report: Jessica
*Author of original report: HMMMMM, contact with regional mgr
*UPDATE Employee: Aaron's Cares - Response
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Aarons lease to own sounds like a great deal when you have less than perfect credit, to the contrary, this company hires people that have little to no training related to what they sell. I leased two couches,a laptop,a dinette and queen size mattress. Right from the start, the laptop battery died in two months, the chairs that were supposed to be "leather" cracked and fell apart, the couches are so inferior to what they compared them to, I am ready to throw them in the garbage, they sag when you sit on them and the cushions are flat (1 year old) They "assured" me that the dinette seats are leather and they gave me excuses like "if they sit in the sunlight they will crack if not treated, I have a 12 year old Lincoln LS with real leather interior and shows NO sign of cracking! Then they came out and took pictures of the seats and said they will call the manufacturer and get back to us,also they said that they are that old that they may not be made anymore even though they have the same seats sitting in the showroom! They must think that I was born yesterday! Little do they know that I am in retail for 20 years now and I know a buls****** when I see one! I know they won't do anything about my complaints, so I guess it's a hard lesson learned and I should've never ever have done this!
THE COMPANY BUYS INFERIOR PRODUCTS FROM OVERSEAS AND CHARGES PREMIUM PRICES FOR THEM, SO YOU REALLY SAVE NOTHING! ********NEVER AGAIN AND I WOULD NEVER RECCOMEND THEM TO ANYONE***!!!!*****LEATHER MY a*s****NEW PRODUCTS MY a*s****THE ELECTRONICS ARE REFURBISHED****!!!
This report was posted on Ripoff Report on 08/02/2013 01:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aarons-lease-to-own/rockaway-new-jersey/aarons-lease-to-own-just-dont-do-it-rockaway-new-jersey-1072544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
chairs
AUTHOR: Andrew - ()
SUBMITTED: Wednesday, August 14, 2013
The chair cushions were fixed today (replaced) Now I have to call the store manager to replace the cushions on the couch. I fell bad that I had to go this route to get the proper service that should've been handled at the store level. They still need to work on communicating with the customers as to what is going on with issues with their issues.
#3 Author of original report
Jessica
AUTHOR: Andrew - ()
SUBMITTED: Tuesday, August 13, 2013
Well I called the number that was on the report rebuttle and spoke to Jessica. She was very professional and cordial. She took note of all my complaints and wants to get these issues fixed. She forwarded the information to the regional manager of the Rockaway store and that I should be hearing from them as early as tomorrow. Thank you Jessica.
#2 Author of original report
HMMMMM, contact with regional mgr
AUTHOR: Andrew - ()
SUBMITTED: Tuesday, August 13, 2013
Well since Aarons does actually read these reports on ripoff report, I was told to contact them, so here goes...stay tuned.
#1 UPDATE Employee
Aaron's Cares - Response
AUTHOR: Aaron's - ()
SUBMITTED: Monday, August 05, 2013
Dear Andrew,
Thank you for your report and for bringing these issues to my attention. I am very sorry to hear you received defective merchandise, negative service from the Rockaway store, and the inconvenience this has caused. Aaron's takes these types of matters seriously and I would be more than happy to further assist you and look into this matter.
At your convenience, please send me an email to Response@aarons.com or call me at 678-402-3403 with your name, agreement number, and the best contact number / email to reach you. I will have the Regional Manager of the Rockaway store review this report and as soon as we receive your information, the RM will followup with you accordingly.
I look forward to hearing from you.
Thank you,
Jessica
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