Aarons Sales And Lease, rental ripoff Cedar Park Texas

My wife and I have merchandise through Aarons, we have been paying on it for sometime now. Well to start off, we were told we would be getting NEW furniture and a big screen t.v. We found out after closely examing the furniture (after cutting myself on a staple under one of the top cushions)that obviously the furniture was NOT new and they were charging us for new. We stopped all payments pending an investigastion into our account.

It was obvious that the merchandise was used because under the cushions you can see where someone, whether it be the previous owner or the store had crudely sewn up rips and then had proceeded to staple the remaining holes. The coffee table had scratches all over the table. We noticed right away and reported this to the store, the day we received the merchandise. We repeatedly told them about the damage and were told it would be looked into. Now so many months later, we tell them because of this, we want an investigation done on this. We were told we would be getting new furniture, it wasnt new, yet we were being charged for new, which is against the law.

Now after looking into it, they are saying yes it was used, so therefore we dont have to pay anymore on it, but have not said anything about reimbursement for the money we over paid. Now they are claiming that we still have to pay for the "new" t.v. we havent finished paying on. How are we to know whether this was new or used? Obviously they can not be trusted, having us pay new prices for used merchandise. I know this has happened at other stores, because an ex employee made a remark to that affect. They told us the merchandise came from another store, so if the furniture was used,, how do we know the t.v. wasnt used too. When we received it, it was filthy. It looked like something had been splashed on all over it.


Yet they havent bothered to credit our t.v. with the overpay we paid on the furniture. Why is that? The worst of it is that we NEVER received a copy of our contract from the store, which again I know is illegal, but I didnt at the time of signing it. After looking into this "legally" I know we werent supposed to leave the store that day without it. They can not enforce payment if we dont have one. Yes, we have made the store aware that we never got the copy of the contract. We have been telling them since we got the merchandise. We were told they would mail it, we havent received it.

People have left and new ones have come in, and each time we have to keep telling them over and over what is going on. Nobody knows anything. That ALWAYS seems to be the case. They are not very honest about what they rent/lease out to customers, so beware.

My wife and I have merchandise through Aarons, we have been paying on it for sometime now. Well to start off, we were told we would be getting NEW furniture and a big screen t.v. We found out after closely examing the furniture (after cutting myself on a staple under one of the top cushions)that obviously the furniture was NOT new and they were charging us for new. We stopped all payments pending an investigastion into our account.

It was obvious that the merchandise was used because under the cushions you can see where someone, whether it be the previous owner or the store had crudely sewn up rips and then had proceeded to staple the remaining holes. The coffee table had scratches all over the table. We noticed right away and reported this to the store, the day we received the merchandise. We repeatedly told them about the damage and were told it would be looked into. Now so many months later, we tell them because of this, we want an investigation done on this. We were told we would be getting new furniture, it wasnt new, yet we were being charged for new, which is against the law.

Now after looking into it, they are saying yes it was used, so therefore we dont have to pay anymore on it, but have not said anything about reimbursement for the money we over paid. Now they are claiming that we still have to pay for the "new" t.v. we havent finished paying on. How are we to know whether this was new or used? Obviously they can not be trusted, having us pay new prices for used merchandise. I know this has happened at other stores, because an ex employee made a remark to that affect. They told us the merchandise came from another store, so if the furniture was used,, how do we know the t.v. wasnt used too. When we received it, it was filthy. It looked like something had been splashed on all over it.


Yet they havent bothered to credit our t.v. with the overpay we paid on the furniture. Why is that? The worst of it is that we NEVER received a copy of our contract from the store, which again I know is illegal, but I didnt at the time of signing it. After looking into this "legally" I know we werent supposed to leave the store that day without it. They can not enforce payment if we dont have one. Yes, we have made the store aware that we never got the copy of the contract. We have been telling them since we got the merchandise. We were told they would mail it, we havent received it.

People have left and new ones have come in, and each time we have to keep telling them over and over what is going on. Nobody knows anything. That ALWAYS seems to be the case. They are not very honest about what they rent/lease out to customers, so beware.

My wife and I have merchandise through Aarons, we have been paying on it for sometime now. Well to start off, we were told we would be getting NEW furniture and a big screen t.v. We found out after closely examing the furniture (after cutting myself on a staple under one of the top cushions)that obviously the furniture was NOT new and they were charging us for new. We stopped all payments pending an investigastion into our account.

It was obvious that the merchandise was used because under the cushions you can see where someone, whether it be the previous owner or the store had crudely sewn up rips and then had proceeded to staple the remaining holes. The coffee table had scratches all over the table. We noticed right away and reported this to the store, the day we received the merchandise. We repeatedly told them about the damage and were told it would be looked into. Now so many months later, we tell them because of this, we want an investigation done on this. We were told we would be getting new furniture, it wasnt new, yet we were being charged for new, which is against the law.

Now after looking into it, they are saying yes it was used, so therefore we dont have to pay anymore on it, but have not said anything about reimbursement for the money we over paid. Now they are claiming that we still have to pay for the "new" t.v. we havent finished paying on. How are we to know whether this was new or used? Obviously they can not be trusted, having us pay new prices for used merchandise. I know this has happened at other stores, because an ex employee made a remark to that affect. They told us the merchandise came from another store, so if the furniture was used,, how do we know the t.v. wasnt used too. When we received it, it was filthy. It looked like something had been splashed on all over it.


Yet they havent bothered to credit our t.v. with the overpay we paid on the furniture. Why is that? The worst of it is that we NEVER received a copy of our contract from the store, which again I know is illegal, but I didnt at the time of signing it. After looking into this "legally" I know we werent supposed to leave the store that day without it. They can not enforce payment if we dont have one. Yes, we have made the store aware that we never got the copy of the contract. We have been telling them since we got the merchandise. We were told they would mail it, we havent received it.

People have left and new ones have come in, and each time we have to keep telling them over and over what is going on. Nobody knows anything. That ALWAYS seems to be the case. They are not very honest about what they rent/lease out to customers, so beware.

My wife and I have merchandise through Aarons, we have been paying on it for sometime now. Well to start off, we were told we would be getting NEW furniture and a big screen t.v. We found out after closely examing the furniture (after cutting myself on a staple under one of the top cushions)that obviously the furniture was NOT new and they were charging us for new. We stopped all payments pending an investigastion into our account.

It was obvious that the merchandise was used because under the cushions you can see where someone, whether it be the previous owner or the store had crudely sewn up rips and then had proceeded to staple the remaining holes. The coffee table had scratches all over the table. We noticed right away and reported this to the store, the day we received the merchandise. We repeatedly told them about the damage and were told it would be looked into. Now so many months later, we tell them because of this, we want an investigation done on this. We were told we would be getting new furniture, it wasnt new, yet we were being charged for new, which is against the law.

Now after looking into it, they are saying yes it was used, so therefore we dont have to pay anymore on it, but have not said anything about reimbursement for the money we over paid. Now they are claiming that we still have to pay for the "new" t.v. we havent finished paying on. How are we to know whether this was new or used? Obviously they can not be trusted, having us pay new prices for used merchandise. I know this has happened at other stores, because an ex employee made a remark to that affect. They told us the merchandise came from another store, so if the furniture was used,, how do we know the t.v. wasnt used too. When we received it, it was filthy. It looked like something had been splashed on all over it.


Yet they havent bothered to credit our t.v. with the overpay we paid on the furniture. Why is that? The worst of it is that we NEVER received a copy of our contract from the store, which again I know is illegal, but I didnt at the time of signing it. After looking into this "legally" I know we werent supposed to leave the store that day without it. They can not enforce payment if we dont have one. Yes, we have made the store aware that we never got the copy of the contract. We have been telling them since we got the merchandise. We were told they would mail it, we havent received it.

People have left and new ones have come in, and each time we have to keep telling them over and over what is going on. Nobody knows anything. That ALWAYS seems to be the case. They are not very honest about what they rent/lease out to customers, so beware.

I read you complaint regarding a service issue with your television leased through Aaron's, I worked for Aaron's for 3 yrs and was a store manager for a year. Let me start off with the location you are doing business with may need to work on some customer service skills, or the employee needs to find a new job. That type of behavior is not Aaron's but an individual who decided to give Aaron's a bad name. Aaron's has been in business for 51 yrs so trust me it is a great company but sometimes makes bad hires like any business out there.

I have heard your situation more times than I can count, but my only question is: did they offer you a loaner? I understand if they did it may not have been the same size as yours, and also understand it is not a policy of Aaron's to offer loaners but simply good customer service. Anyhow Aaron's prides itself with excluding themselves from being seperate from rent 2 own, but consider a lease purchase. For example if you had a big screen lets say a 52" RCA and it costs $119.05 a month for 24 months and 12 months into your lease purchase it goes to the shop for some repairs: (1) It is covered under the service plus program (no cost to you) as long as you keep your account current; (2) Every payment you make goes to the ownership of that product and is one more payment off of your 24 months; (3) Remember Aaron's is rendering service to you as a customer and is hard to be able to predict how long the service center where your TV is being repaired will take to repaair it.

Each store is graded by their regional manager on how many open service issues they have and they take pride in having no more than 7 open service issues per store which is out of an average 600 customers. So to sum it all up you are not renting the TV from Aaron's but simply paying on it per month for 24 months so that one day you own it. When you refuse to pay Aaron's because your TV has been in the shop for 4 weeks just makes the situation mor difficult for you, as well as the staff. If you were renting the TV then it would make a lot more sense to just swap TV's with you.

So please take into consideration what I have explained here and understand Aaron's wants nothing more but you to be a happy customer and have your TV back in 7 days but unfortunately the employee over promised and under delivered. Good luck and trust me Aaron's is far better than any other Rent2own, or lease ownership stores