Complaint Review: Aarons - Easton Pennsylvania
Aarons Did not honor their sale advertised, Did not send merch ordered, Sent a horrible used appliance (Fridge)that is dented, scratched all over, missing the shelves, drawers, cannot be used, Easton Pennsylvania
We had issues with two Aaron's locations, One in East Stroudsburg PA, and one in Easton PA on 25th street.
First We ordered a fridge during the $7 Black Friday sale from the East Stroudsbiurg store, they said they did not have it in stock, and said they could send loaner fridge for delivery day of Black Friday between hours of 12 noon - 3pm, they never showed up and never called . So we didn't even bother calling back. We opted to deal with the Easton PA store. We orderd a fridge and they came to deliver at 7pm, when they promised between 12-3PM, arriving several hours late. They delivered a defective product, very poor shape, no shelving, no drawrs, scateed, dented badly, It looks like something you get off craigslist for FREE or maybe 50 dollars tops.
We called today to notify the Easton 25th street Aaron's that we were delivered a defective fridge, and that all the shelving and drawers and ice bucket are missing. You cannot store food w/o shelving and drawers. We were then told that someone would come and bring drawers and shelving for the ""loaner fridge". In addtion, we were then told that they didn't even order the fridge we wanted, as they were supposed to And the excuse why they didn't order the fridge is that they never got them in stock. Also, they said any items that are "special order" are NOT covered by the Black friday sale price" WHICH IS TOTAL BOLOGNA.
Now, i realize people should learn from bad experiences, but nope, we gave Aarons another chance after they hounded us for merchanidise we returned ( a defective cheap TV stand) that was supposed to be replaced with a new one. We had them come, two guys in Aarons truck came and took it back. A couple months later we got phone calls claiming we still had their TV stand, and that they would have Police come to our home. I said, fine, I am videotaping the whole event. I then contacted Aaron's corporate, they looked up our customer history, etc, and was told to expect the Asron's manger to reach out and apologize and make it right, NO apology ever came, neither by phone,mail, nothing. So we should have known better I guess, I just like to believe in people, and give them chane to prove themselves, My Bad.
So, here we are, a junk fridge, "loaner" that looks worse than the one we owned that we gave away fro free. Waiting for them to make this right and honor the sale agreement, first month $7 dollar black friday sale. Seriously, the fridge they sent is hideous and missing everything in it. So depressing.
This report was posted on Ripoff Report on 11/27/2018 10:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aarons/easton-pennsylvania-18042/aarons-did-not-honor-their-sale-advertised-did-not-send-merch-ordered-sent-a-horrible-us-1468246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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