ABC Gift Cards ABC Gift Cards took my cards, paid me money, and then sent me a collection letter months later. New Jersey

I want to preface this report by saying that my experience is very similar to that of another user (report #1153662). I believe this company has done this before and will do it again.

In December of 2013, I sold an ITunes gift card to ABC Gift Card for $65. I received an email saying that they will verify the gift card and once it is verified I will be sent my money. About a week later I received an email saying that it was good and I was sent money via PayPal.

I thought the matter was resolved and thought nothing of it until about one month ago, on 5/16/14, I received a letter from a debt collection agency saying I owed ABC Gift Card $65. Prior to this letter, I had not received any attempts to contact me, via phone or email. I had no idea there had ever been a problem or that I owed any money. I called the debt collection agency to inquire and was told to contact ABC Gift Card. 

I attempted to call ABC gift card however was placed on hold and my calls were never answered.  After several days of calling and leaving messages I finally got through and one of their associates spoke with me. I explained to her the situation and she said to email her an account of what happened and that she would forward it to the correct department, and that I would have to wait until they contacted me. So that day (5/23) I sent the email. I then heard nothing for the next week and attempted to call several times and leave messages without success. On 6/2, I sent a follow up email.

On 6/4 I finally got an email response, containing only one sentence “I am still looking into this matter.” After waiting another week I tried emailing again on 6/9, and sent another follow up on 6/13, however still received no response. I was contacted by the debt collection agency again today (6/18) so I decided to call ABC Gift Card again. After speaking to the associate, and her manager, they told me to contact another person who handles these claims.

So I sent him an email and have tried calling several times but no one has answered. I have left several messages and am now awaiting a response. I want this matter to be resolved immediately, however I cannot do so without the cooperation of ABC Gift Card.