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Report: #1263498

Complaint Review: ABC Mouse - Glendale California

  • Submitted:
  • Updated:
  • Reported By: Nick Cantir — Staten Island New York USA
  • Author Not Confirmed What's this?
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  • ABC Mouse 101 North Brand Blvd., 8th Floor Glendale, California USA

ABC Mouse Age of Learning Inc. Billed in Error, Billed after cancellation, No refund when canceled within trial period Glendale California

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I signed up for the ABC mouse internet educational website for my 3 year old daughter to explore in August, 2015. The website expressly stated 7 day free trial period, during which I wanted to test the website for ease of use and applicability for my toddler's education. After signing up I tried to access different learning tools on the website which were unusable due to horrendous loading speeds. I have Verizon FIOS with 50Mbit up/down speeds which are sufficient to stream Netflix HD on multiple devises simultaneously with no problem. It took up to 5 minutes to load one page on ABC mouse. So after experiencing that I decided to cancel my subscription which was a day or two after the initial sign up. I used paypal to sign up and a charge of $7.95 appeared after I signed up which I thought I would get refunded if I canceled within the trial period. This did not happen. Now it is October and I get another charge of $7.95. I was not charged for September. I don't know what kind of people run this website but they are either incompetent or worse malicious in their intent to scam people.

This report was posted on Ripoff Report on 10/25/2015 06:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/abc-mouse/glendale-california-91203/abc-mouse-age-of-learning-inc-billed-in-error-billed-after-cancellation-no-refund-when-1263498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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