Report: #1251981

Complaint Review: ABC Warehouse - Southfield, MI - Southfield Michigan

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  • Reported By: Sheila e — Southfield Michigan U.S.A.
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  • ABC Warehouse - Southfield, MI 24725 Southfield Rd Southfield, Michigan USA

ABC Warehouse - Southfield, MI Ryan No Returns nor Replacement of Defective Appliances Southfield Michigan

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I purchased a dishwasher from ABC Warehouse and paid for delivery and installation.  It was delivered and installed on Tuesday August 25th.  Two days later, I loaded the dishwasher and attempted to start the appliance but it would not start, only blink.  I contacted GE (General Electric) initially and was told to restart the machine to reset the settings, which I did but the problem continued to exist.  I contacted ABC Warehouse, spoke with Ryan, the General Manager who sold me the appliance, to have it replaced.  I was told they do NOT replace the device and I would need authorization from GE.  I proceeded to call GTE energy and the customer service representative stated since the device is less than 30 days old, I would need to speak with the store I purchased the appliance from.  I called Ryan again, told them what they said, asked to have the appliance replaced since it had been less than a week and I was not interested in having a NEW dishwasher, which I have yet to use, repaired.  Ryan proceeded to state replacement was not an option unless GE authorized the replacement and I was not eligible for a return nor a replacement.  There is nothing on the receipt nor in the store regarding this (no replacements, no returns, etc) and it is completely unreasonable to expect someone to repair a NEW appliance which has yet to be utilized, especially since I notified the company of my issue within days after its installation.  As I have been given the run-around on this issue, it is evident that ABC Warehouse does not stand by the products it sells and is not concerned with its customer's satisfaction.

This report was posted on Ripoff Report on 08/31/2015 10:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/abc-warehouse-southfield-mi/southfield-michigan-48075/abc-warehouse-southfield-mi-ryan-no-returns-nor-replacement-of-defective-appliances-so-1251981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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