ABENERGIZER ripoff order promised never received chargeback promised never charged back claims no longer represent company

ON March 1, I ordered the additional 6 month supply of gel and batteries along with two more charge stimulators...I was told it would take 2-4 weeks to receive these items....On March 2 my credit card was charged for these items plus shipping....After not receiving the items, I requested my order be cancelled and my credit card refunded....I was told it would appear either on that billing cycle or the next....three billing cycles later and it has not appeared....

I called the customer service number I have called in the past (1-818-767-3300 ext 2) and was asked if I wanted to place an order...when I asked to speak with customer service I was told they were not in yet...when I called back customer service told me they no longer represented the company (funny, 1 hour ago they were willing to take an order)....I asked to speak with a supervisor and they refused..I asked for the representative's name and he gave me his first name only (Brandon)...I asked for his company's name and he told me that he had to terminate the call...quickly said his first name and mumbled his employers name and hung up..

I have contacted my credit card company, the state Attorney General's office and am considering contacting my private attorney regarding a class action suit

Kandace
Waterloo, Iowa