ABF U-Pack Damaged Belongings due to Bulkhead not properly installed by ABF rep!!!! Fort Smith , Arkansas

Avoid ABF UPack at all costs!!! Get a U-Haul instead like I wish I would have... Pointblank, ABF doesn't want to take responsibility for my belongings being damaged. I did not install the bulkhead or even lay a finger on it after loading my household items as instructed by ABF. Yet they want me to pay/take possession of my delivery. I was NOT going to agree to pay a dime for my damaged goods. Even the ABF truck driver agreed and said that the bulkhead was not installed correctly!He also had never seen anything like that in the 6 years working as a ABF driver. Financially, I would have been at a loss if I would have paid the $850+. Claims would only award me $.10 for every lb of the damaged item. For example a brand new , 50lb. 40" flat screen that costs $500, claims would only give you $5.00 in the claim!!! That would be a waste of my time and my money! UPack is totally at fault here. They did not secure my things properly. The metal beam should have been locked and it wasn't. I wish I would've known that the rep did not do his job. I could understand if I installed the bulkhead myself, then I would be at fault. However ABF installed the bulkhead so they are at fault. Save your time, your money and make your move easier by getting a truck, its not worth the headache.

Thank you for giving us the opportunity to respond to this customer concern. We take customer feedback seriously and want to use it to 1) address the problem at hand and 2) use it to continually improve our service. I have researched the customer's move and found that the shipment arrived at our Dallas terminal on 12/28/12 and we contacted the customer for delivery appointment. The customer did not have funds at the time and asked us to hold the shipment until 1) she could collect the funds and 2) she might possibly have someone else sign/receive the shipment on her behalf. We held the trailer until 01/06/13 at which time she indicated she could take delivery. We did this without charging $50/day detention charges per the contract. We delivered the trailer assuming she would have the money owed. She did not. She looked in the trailer and found suspicion of damage due to a leaning bulkhead and refused the shipment. However, we would have had to take the shipment back anyway, since she did not have the payment. Since that time, we have continued to hold her items - but must insist that she pay the amount owed. We cannot continue to hold it without freight payment or storage charges that continue to accrue. She did file a $1200 damage claim - but the claim could not possibly be honored by our company even if there were evidence of carrier negligence because (1) she has never taken possession of the shipment and (2) she still owes us $847+. U-Pack Moving is not at fault in this situation. We are simply trying to collect the amount owed to our company and deliver the items shipped.